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The latest News and Information on IT Service Management, Service Desk and related technologies.

Alloy Navigator 2025 Spring Release: Highlights

See what's inside the new release of Alloy Navigator Enterprise, a leading ITSM/ITAM solution! Packed with smarter AI, seamless integrations, and game-changing new features, all designed to make your IT faster, easier, and more fun. Explore the highlights of Alloy Navigator 2025 Spring before it’s officially released!

Flexibility beyond remote vs. in-office debates, Dennis Kozak, CEO, Ivanti

How can companies balance the need for oversight and in-person collaboration with the flexibility and autonomy that many employees grew accustomed to during the pandemic? Ivanti CEO Dennis Kozak shares original research from Ivanti’s 2025 Technology at Work Report (ivanti.com/TechAtWork) to examine how company leadership needs to handle the new return-to-office pressure while still granting employees autonomy and flexibility over their work.

The cost of IT inefficiency, Sterling Parker, SVP Global Technical Support, Ivanti

What are the major challenges contributing to IT efficiency and IT spending? Sterling Parker, Ivanti Senior VP of Global Technical Support explores the major causes of IT inefficiency and IT spend revealed by the new IT research in Ivanti’s 2025 Technology at Work Report (ivanti.com/TechAtWork). With trillions invested in technology annually, it's crucial for organizational leaders and CIOs to address the major problem of wasteful IT spending caused by issues like tech sprawl, tech debt, and organizational silos.

AI Smart Search: Find and Filter Your Assets Quicker Using Natural Language!

Say goodbye to tedious manual searches and hello to effortless asset discovery. With Smart Search, you can use natural language queries to find what you need in seconds. Simply type "computers in Buenos Aires" or any other everyday phrase to get instant results. Designed specifically for IT environments, Smart Search understands and processes industry-specific terminology. Learn more about how this feature can simplify your daily operations.

Why You Can't Afford to Ignore Software Supply Chain Attacks

Ivanti’s 2025 State of Cybersecurity Report revealed that just 1 in 3 organizations feel prepared to protect themselves from software supply chain threats. With attackers increasingly targeting third-party dependencies, supply chain attacks may become a painful Achilles heel for cybersecurity if organizations continue to overlook them.

Windows 10 Support: What You Need to Know

Windows 10 Support: What You Need to Know Windows 10 is approaching its end of support, with the final update set for October 14th. Users can access extended security updates for three years via an annual subscription, which requires a key for installation. Ivanti will also offer support for these updates, providing an add-on license for existing users. It's recommended to plan for the initial updates, which will start in November.

Kubernetes Monitoring in 2025: The Complete Guide to Cluster Visibility

Modern cloud-native applications rely on Kubernetes as their leading container orchestration platform. The adoption of Kubernetes in 2025 has achieved remarkable heights, making it the primary operator of vital enterprise systems across financial technology and healthcare organizations. Kubernetes environments continue to grow increasingly complex, and their dynamics are evolving, so monitoring has become an essential strategic practice.