Operations | Monitoring | ITSM | DevOps | Cloud

Get stories about tech and teams in your inbox Our brains are simply not equipped to handle all the information we’re trying to stuff into them. That’s the (paraphrased) sentiment of Dominican friar Vincent of Beauvais, a 13th-century monk, who was struggling to manage “the multitude of books, the shortness of time and the slipperiness of memory.” It seems the printing press was burying old Beauvais in a never-ending pile of text. What’s a monk to do?

OpenTelemetry 1.0 (Otel) is finally here (in fact, 1.0.1). The announcement brings the industry closer to a standard for observability. OpenTelemetry v1.0.1 will focus solely on tracing for now, but work continues on integrations for metrics and logs. We are still a long way off from this vision becoming reality. Metrics today are in beta, and this is where the community focus is being applied. Logging is even earlier in its life lifecycle.

The HAProxy Kubernetes Ingress Controller publishes two sets of logs: the ingress controller logs and the HAProxy access logs. After you install the HAProxy Kubernetes Ingress Controller, logging jumps to mind as one of the first features to configure. Logs will tell you whether the controller has started up correctly and which version of the controller you’re running, and they will assist in pinpointing any user experience issues.

Moving to the cloud brings benefits such as reduced infrastructure costs, increased scalability, and added redundancy. As your company takes advantage of the cloud, you may follow the trend to automate both the creation and destruction of cloud resources.

Does your professional services firm invest in customer success? Studies reveal that customer-centric firms are 60% more profitable than their peers. That explains how important customer success should be to your business. Particularly, those offering professional services because such firms thrive on long-standing relationships with their customers.

We are pleased to announce the immediate availability of a new update (8.7.3) for the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance update resolves issues reported in previous versions, offers Apple M1 Chip support, and expands API integration capabilities. For detailed information about all changes in this update, please see Release Notes on the Alloy Documentation Portal.

Does your work involve a lot of ITOps Monitoring? If so, chances are you have developed a roadmap for 2021 that addresses digital business disruption, application and infrastructure changes, and the ongoing global pandemic… And here’s an opportunity to incorporate expert advice into your plan.

‘Enterprise class’ is a buzzword that refers to applications that are designed to be robust, flexible, and scalable for deployment by a large organization. There are no firm standards for what makes an application or platform enterprise class, but enterprise-class applications are generally: When any product is developed, there are assumptions made. These assumptions dictate how widely the tool can be deployed and what constraints it has during usage.

Technical debt is an important — but often unclear — concept for engineering teams. In software development, technical debt, also called code debt or tech debt, is defined as the cost of refactoring a piece of code or system to keep it working efficiently. It can be caused by outdated architecture, a change in requirements, or the result of choosing an easier solution instead of a better, but more difficult one.

At AlertOps, we believe our job doesn’t end when you complete the procurement of our software service. It has just begun, our support team is only a call, email or chat away, to guide you toward your goal. Our Customer Success team will also be in constant touch, helping you with your issues at hand, guiding you on your usage patterns, recommending any under-leveraged options and highlighting new features and service that we rolled out.