Operations | Monitoring | ITSM | DevOps | Cloud

Adopt a 'GDPR everywhere' strategy

Companies used to have an easier time complying with regulations, but compliance has really never been a straightforward endeavor. In the past, there was one set of rules for businesses to obey, the local rules in the place where companies do business. If the business expanded into new parts of the world, they would have to comply with new rules, but these would apply only to those new territories. The global economy means an end to this approach.

COBIT vs ITIL: What are the Differences?

As companies expand their operations, they transition from ad hoc to strategic approaches in their quest for optimal IT service management. Frameworks like ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technologies) play pivotal roles in this endeavor.

Kubernetes Load Balancers: A Beginner's Guide

In the earlier days of the internet, organizations faced resource allocation challenges when running applications on physical servers. They initially resorted to running individual applications on separate physical servers, which was costly and not scalable. As the internet continued to evolve, organizations sought more efficient ways to manage their applications and workloads.

How to Accelerate Deployment with an ITSM-GitHub Integration

GitHub is one of the most popular version control systems used today, allowing developers to collaborate on projects and quickly deploy their code. However, deploying code through GitHub can also be time-consuming and risky if not done properly. In this blog, we’ll cover how IT teams can reach across the aisle to your colleagues in development to accelerate and protect their GitHub deployment by integrating with the service management software you already use.

Crossed 15K+ GitHub Stars, Simplified Logs Parsing with Pipelines & Trending on Hacker News - SigNal 30

Welcome to the 30th edition of our monthly product newsletter - SigNal 30! Last month, our Github repo crossed 15k+ Github stars, which is a great milestone for our open-source project and for our team. We also shipped the much-awaited logs pipeline that will make logs parsing a much better experience for our users. We also shipped other improvements to the product, hosted OpenTelemetry meetups and webinars, and much more.

Status Pages That Deliver: Top 10 Favorites

Status Pages represent an invaluable asset for websites and SaaS businesses, particularly in today's environment with prevalent outages and heightened user expectations for seamless uptime. Integral to any robust website monitoring strategy, these pages serve as centralized hubs, offering users a singular, authoritative source for tracking the status of websites and applications.

Top tips: 3 surprising ways generative AI can boost your data analysis

Top tips is a weekly column where we highlight what’s trending in the tech world and list ways to explore these trends. When you think about generative AI, what instinctively comes to your mind is content and image generation. But, in this week’s Top tips column, let’s look at a less-explored facet of generative AI: data analytics. There are a lot of conversations about data and its benefits.

Monitoring Single Page Applications with Synthetics and Browser-based RUM

Businesses today are increasingly dependent on Single Page Applications (SPAs) for better user experiences. A Single Page App is when a user loads a web document and the application then updates different parts of the page with background requests. This is opposed to the more traditional Multi-page Applications (MPAs) where each click loads a different web document. Like the way you’re (hopefully) reading different pages on this web server.

EventSentry v5.1: Anomaly Detection / Permission Inventory / Training Courses & More!

We’re extremely excited to announce the availability of the EventSentry v5.1, which will detect threats and suspicious behavior more effectively – while also providing users with additional reports and dashboards for CMMC and TISAX compliance. The usability of EventSentry was also improved across the board, making it easier to use, manage and maintain EventSentry on a day-by-day basis. We also released 60+ training videos to help you get started and take EventSentry to the next level.

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Taking down (and restoring) the Raygun ingestion API

In a world where Software as a Service (SaaS) products are integral to daily life, maintaining uninterrupted service for end-users is paramount. However, stuff happens. When it does, our most valuable response (other than restoring service ASAP) is to review the series of events that led up to the incident and learn from them. On August 25th, 2023, at 7:02 AM NZT, Raygun experienced a significant incident that impacted our API ingestion cluster, leading to an outage lasting approximately 1 hour and 15 minutes. While this wasn't fun for anyone involved, this incident did prove to be a valuable learning experience, shedding light on the importance of infrastructure management and resilience.