Operations | Monitoring | ITSM | DevOps | Cloud

Like many other industries, contact centers are increasingly relying on employees working from home. The WFH trend poses new challenges, but it also surfaces issues that were largely ignored before. This article explains how holistic monitoring with Splunk Contact Center Analytics and uberAgent help drive exceptional customer service.

With our ability to ingest GCP logs and metrics into Splunk and Splunk Infrastructure Monitoring, there’s never been a better time to start driving value out of your GCP data. We’ve already started to explore this with the great blog from Matt here: Getting to Know Google Cloud Audit Logs. Expanding on this, there’s now a pre-built set of dashboards available in a Splunkbase App: GCP Application Template for Splunk!

Because the world continues to work from home this year, I’ve had to configure Cisco AnyConnect VPNs on ASA firewalls for clients a few times. Unfortunately, the documentation from Cisco is extremely confusing, and I’ve seen a lot of organizations that do it wrong (by which I mean insecurely). The process itself is quite simple, though, so let’s go through the steps you’ll need to configure Cisco AnyConnect for your VPN.

Java Management Extensions, or JMX, was first added to J2EE, and it has been part of J2SE since the 5.0 release. The JMX API aims to provide a standard for monitoring and managing Java-enabled applications and services. In this article, we will explain the JMX architecture and show you how to pull the metrics that it generates into your Sumo Logic account in order to gain unique insights and a more thorough understanding of the health of your application and services.

Early this month, Microsoft will host the second part of its Ignite conference aimed at IT professionals and developers. The livestreamed event, which begins on March 2, will feature a number of exciting trends in technology innovation, but the industry has its sights on one element in particular: a presentation on mixed reality.

Microsoft Azure has just announced the details of its new Azure Arc Validation Program, aiming to further increase customer confidence in deploying Arc enabled Kubernetes in production workloads, and at scale.

It’s been noted that there are two types of organizations – those that have suffered a data breach, and those that will fall victim to a data breach sooner than later (most likely sooner). The hard truth of this statement is reflected in the fact that according to some sources 97% of networks will experience a security compromise over any given six-month period. And with a staggering 9.7 billion data records having been breached since 2013, these numbers are only rising.