Operations | Monitoring | ITSM | DevOps | Cloud

We’ve had a lot of great feedback about our integration with Slack. Customers find it invaluable to have all the information about an error or issue delivered to a channel of their choice. Using Raygun Crash Reporting or APM and Slack together, everyone involved is alerted to a problem, and an indication of the cause can be ascertained immediately. The appropriate person can then be assigned to complete the investigation and resolve the error or issue pronto.

Confronted with the global Coronavirus pandemic, IT and Network administrators now face the prospect of having large numbers of employees suddenly working from home. This change will likely require accelerated testing of network performance and digital experiences to ensure business-critical services operate smoothly.

With the advent of the cloud and microservices, application architectures have become complex, and monitoring their performance is critical in protecting your business' bottom line. To troubleshoot performance problems quickly and achieve a reduced mean time to detect (MTTD) and mean time to resolve (MTTR), the use of an application performance monitoring (APM) tool is invaluable.

British Airways, now there is a big GDPR issue. 500,000 people were affected over 15 days. Reputation damaged, untold revenue lost and a $230 million dollar fine and that is before any damages are paid. In my former life, I thought GDPR was a boring tick box exercise, it really could not be further from the truth. It is a scare your pants off ride, one that needs to be taken very, very seriously. Your company’s existence is at stake.

A service desk is the nerve center for all activities related to IT service delivery. It’s at the forefront of all interactions an organization has with its requesters. Implementing a service desk involves processes, workflows, and domain knowledge. That’s why most people stick to a framework when setting up a service desk. Learn more about the most popular ITSM framework. A service desk comes with numerous challenges that can be overcome if you are aware of the best practices.

At FOSDEM 2020, Grafana Labs software engineers Tom Braack and Malcolm Holmes explained how and why the team developed Tanka, a scalable Jsonnet-based tool for deploying and managing Kubernetes infrastructure. They also shared how Grafana Labs leverages the project to manage and monitor its own infrastructure as well as showcased how Tanka makes deploying a Grafana instance faster and more efficient.