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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

rootly

How Meta and Google use AI to improve incident response

Jul 2, 2024 By JJ Tang In Rootly
The world population in 2024 is approximately 8.12 billion people. Of these, 4.3 billion people use Google regularly, while 3.74 billion are active users on Meta's platforms. Any disturbance involving these tech giants will surely make headlines, as seen in the recent Google’s Unisuper incident. The scale of these tech companies brings fascinating challenges in every aspect of their operations, including incident response.
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Incident.io

Using AI to understand what sets incident.io apart from the competition

Jun 30, 2024 By Chris Evans In Incident.io
Whenever a new customer joins incident.io, we make notes on what made them chose to buy our product and, if we were in a competitive process, why they chose us over other providers they were evaluating. It’s a lot of messy data and raw notes, but contained within is a veritable treasure trove of customer feedback. Summarising large amounts of data? Sounds like the perfect job for an LLM.
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squadcast

Practical Guide to Adopting Open-Source Software in Operations

Jun 28, 2024 By Vishal Padghan In Squadcast
Businesses are constantly on the lookout for ways to optimize operations, reduce costs, and stay ahead of the competition. One of the most effective strategies for achieving these goals is adopting open-source software (OSS). Open-source tools offer a myriad of benefits, from cost savings to enhanced flexibility and innovation. However, transitioning to an open-source environment can be daunting without a clear roadmap.
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bigpanda

Understand AIOps use cases to ensure maximum value

Jun 28, 2024 By Sam Osborn In BigPanda
The complexity of modern IT environments and the volume of data they produce have increased by orders of magnitude. According to predictions from UBS, the data universe will grow by more than a factor of 10 — reaching 660 zettabytes — from 2020 to 2030. This explosive growth exceeds the abilities of legacy event-management tools and human operators. AIOps augments human activities within IT operations using AI, data, and machine learning.
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Live Call Routing/ Dedicated Lines (Powered by OnPage)

Jun 28, 2024 By OnPage In OnPage
Are you tired of missing critical alerts and important calls during your on-call shifts? Are you looking for a way to facilitate communication between your customers and your on-call team by utilizing an IVR system that can elevate critical calls, and escalate it based on on-call schedules and routing rules? Discover how OnPage's innovative Live Call Routing technology can transform your on-call experience!
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pagerduty

Customer impacting incidents increased by 43% during the past year- each incident costs nearly $800,000

Jun 27, 2024 By PagerDuty In PagerDuty
PagerDuty, Inc. releases study of 500 IT leaders and decision-makers of companies with more than 1,000 employees responsible for IT operations from the United States, the United Kingdom and Australia, that highlights the growing impacts of customer-facing incidents and the ways automation can help mitigate.
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squadcast

All-in-One Incident Management: Why Squadcast Trumps Separate On-Call and Alerting Tools

Jun 27, 2024 By Chitra Bisht In Squadcast
The pressure is on. Incidents happen, and resolving them quickly and efficiently is crucial for meeting your SLAs. But relying on a patchwork of tools for alerting, collaboration, and post-incident analysis can create confusion, delays, and frustration. They can work or may have been working perfect in your company but here are a few factors to consider: The list of questions can go on differing from organization to organization. These are just a few factors that can help you evaluate whether your current tools are truly effective for Incident Response, or if it's time to switch to a unified solution like Squadcast.
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bigpanda

Harness AI for financial services IT

Jun 27, 2024 By Sam Osborn In BigPanda
IT operations teams in the financial services industry face serious challenges. Customers expect a seamless experience across a complex landscape including online platforms, mobile devices, and ATMs. Competition is fierce. Technology evolution continually disrupts the marketplace. These factors create obstacles for the teams tasked with ensuring near-perfect service availability while continuing to innovate.
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bigpanda

The power of context in root-cause analysis

Jun 27, 2024 By Katie Petrillo In BigPanda
The ability to quickly and accurately identify the root cause of IT incidents is paramount. According to EMA Research, more than 80% of IT professionals said a solution that could generate an accurate summary of alerts and incidents, including the likely root cause, would be transformational or high value. Respondents noted that such a solution would reduce mean time to resolution (MTTR) by 10 to 30 minutes.
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pagerduty

Why Your Team Needs an Automation Center of Excellence

Jun 27, 2024 By Joseph Mandros In PagerDuty
Read the full ebook, The Value of Implementing an Automation Center of Excellence, here. Automation has been a proven change-maker for business operations for decades. In this era of technology and innovation, its use is geared towards streamlining repetitive tasks, boosting developer productivity, and reducing operational costs.
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