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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Incident.io

Building Workflows, Part 2 - the executor and evaluation

Sep 14, 2022 By Lawrence Jones In Incident.io

This is the second in a two part series on how we built our workflow engine, and continues from Building workflows (part 1). Having covered core workflow concepts and a deep-dive into the Workflow Builder in part one, this post describes the workflow executor, and concludes the series with an evaluation of the project against our goals.

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squadcast

Introducing Webforms - Involve end users directly into your Incident Management process

Sep 14, 2022 By Vardhan NS In Squadcast
Over the years we’ve received requests from our customers for a feature that can enable their customers and their end users to create/ report incidents directly on Squadcast. To our valued customers - we heard you! We are excited to introduce Webforms to do exactly that. In the past, we’ve addressed the challenges pertaining to On-call processes and best practices that teams can implement.
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blameless

What's difficult about problem detection? - Three Key Takeaways

Sep 14, 2022 By Emily Arnott In Blameless
Welcome to episode 4 of our webinar series, From Theory to Practice. Blameless’s Matt Davis and Kurt Andersen were joined by Joanna Mazgaj, Director of Production Support at Tala, and Laura Nolan, Principal Software Engineer at Stanza Systems. They tackled a tricky and often overlooked aspect of incident management: problem detection. ‍
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sumologic

How to drive better decision-making with reliability management

Sep 13, 2022 By Bruno Kurtic In Sumo Logic
Almost every organization is going through digital transformation. According to IDC, direct digital transformation investment is growing globally at a compound annual growth rate of 15.5% and is expected to approach $6.8 trillion by 2023. Customers quickly embrace the benefits of a customer experience reshaped by technology. However, they have little patience when that technology doesn’t work as expected.
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squadcast

Managing Squadcast resources with our expanded Terraform provider

Sep 13, 2022 By Nakul Shetty In Squadcast
Hey folks! We’re excited to announce that we’ve vastly expanded the capabilities of our Terraform provider. Previously, our Terraform provider was limited to creating and managing services as a resource. We have now covered the entire spectrum of resources available on Squadcast right from creating and managing users, escalation policies and also managing SLO’s via our Terraform provider. What does that mean for you?
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pagerduty

When Can A Service Not Be a Service?

Sep 13, 2022 By Mandi Walls In PagerDuty

If you’re familiar with PagerDuty, you probably associate it with alerts about technical services behaving in ways they shouldn’t. Maybe you yourself have been notified at some point that a service wasn’t available, was responding slowly, or was returning incorrect information. That’s the common use of a service in the PagerDuty platform.

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Intro to Grafana Incident

Sep 13, 2022 By Grafana In Grafana
In this video, you’ll learn how Grafana Incident offers a complete incident management process out of the box in Grafana Cloud, so you can save time and focus on what’s important when things go wrong. Grafana Incident is available to all free and paid Grafana Cloud users. If you’re not already using Grafana Cloud — the easiest way to get started with observability — sign up now for a free 14-day trial of Grafana Cloud Pro, with unlimited metrics, logs, traces, and users, long-term retention, and premium team collaboration features.
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