Service Level Agreement (SLA): A Simple Guide for Businesses
Service Level Agreements are operational controls that guide response priorities, manage commitments, and evaluate delivery quality across IT and business services.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
Designing IT for Reliability, Regulation, and Scale: ITOps in MEA
In this first episode of the FSO Spotlight Roundtable Series, we focus on the Middle East and Africa (MEA)—a region where enterprise IT maturity is shaped as much by government-led digital agendas as by organizational priorities. This discussion features regional IT solution experts from across MEA, who share ground-level perspectives on how enterprises are navigating observability, infrastructure design, vendor choices, and operational maturity amid uneven infrastructure readiness and evolving regulatory practices.
Integrating DCIM and ServiceNow: 4 Customer Success Stories
Managing assets, tickets, and workflows across multiple data center sites can be complex and time-consuming. When IT service management (ITSM) and DCIM tools operate in separate silos, teams often face incomplete information, duplicated effort, and limited visibility into the physical infrastructure. Integrating Data Center Infrastructure Management (DCIM) software with ITSM platforms like ServiceNow ensures that asset, configuration, and ticket data remain aligned across systems.
What is DEX Ops?
For decades, IT operations have been built around incidents, SLAs, and ticket closure rates. Success has been defined by how quickly tickets are resolved and whether service levels are met. But the modern digital workplace has changed. Employee productivity, digital adoption, collaboration quality, and business performance depend on far more than ticket metrics. A device that “works” but performs poorly still erodes productivity.
Same Work, More Windows: Why AI Isn't Paying Off Yet (w/ Anthony Firmin)
In the first episode of a NEW ERA for the DEX Show, Tom (that's right, just Tom ) welcomes back AI and digital transformation leader Anthony Firmin to unpack the reality of enterprise AI adoption. Drawing on hard-won, real-world experience, Anthony explores why so many organisations are stuck in the “messy middle” of AI, where usage rises but value doesn’t. The conversation digs into trust, experience debt, shallow versus deep AI, and why “same work, more windows” is an early warning sign leaders ignore at their peril. It’s a grounded, human-centred look at what it really takes to make AI improve work, not just change it.
Ivanti Micro-Demo: Software Inventory & License Management
Comprehensive software inventory and license management with built-in normalization and reconciliation will help you optimize software spend, maintain compliance, and provide trustworthy data for audits and renewals.
Software Inventory & Licensing in 90 Seconds
Comprehensive software inventory and license management with built-in normalization and reconciliation will help you optimize software spend, maintain compliance, and provide trustworthy data for audits and renewals.
Why DEX Became a Top Priority for IT and Business
Over the last few years, “DEX – digital employee experience” has stopped being a buzzword and become a core pillar of both IT and business strategy. The shift started with the pandemic, but its impact is here to stay. As Dave Wagner, Head of Business Development at Almaden, explains, “the big factor that made managing the employee experience more critical than ever started with COVID.
Your New Hub for Success Is Here: Explore Innovators Hub Today
Today marks an important milestone in our journey to make your Ivanti support experience effortless, intuitive and all in one place: Ivanti Innovators Hub is now live! This isn’t just a refresh; it’s a major step forward — delivering a smarter, unified destination where support, resources and community meet your needs, your way.
Innovator Hub is here
Ivanti Innovators Hub, our new, unified destination for support and community! This is far more than a portal upgrade; it’s a transformation designed to empower our customers and partners and deliver on our mission to make their support experience effortless and predictable.