Runbook Automation: Rundeck Jira Retrieve Info Demo
Learn how to PagerDuty Runbook Automation allows you to Trigger Rundeck jobs within JIRA to pull information from various sources to pass requested information back into JIRA.
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Runbook Automation: Rundeck Service Ownership Demo
Learn how PagerDuty Runbook Automation enables developers and service owners to equip other engineers, such as operations engineers or other developers with mechanisms to help them support their services. Service owners can allow other team members to help them in supporting their services via automated runbooks that enable others to apply short term fixes–reducing escalation to service owners.
Rundeck Ruleset Designer
The UI-based Ruleset Designer helps users better visualize potential pathways according to step rules and conditions. Leverage the Rundeck GUI to design Rulesets, generate the rules automatically, and easily view how your jobs will progress based on rules and conditions set for each step.
Slack Insights Previews
Share Insights through Slack on an ad hoc basis to improve collaboration and shareability. Drop links to specific filtered views from insight tables and have summarized view unfurl in slack (in both DMs and channels) for immediate value.
Your xMatters Profile - xMatters Support
Join Chris Patch, xMatters’ Senior eLearning Specialist, as he outlines how you can navigate your xMatters profile to view and edit your personal information in xMatters.
When built-in alerting is not enough
Many ITOM or ITSM tools come with built-in features for alerting and notifications and are able to send at least an email or text notification upon incidents to operations teams. But is this enough reliability to respond to and handle major and critical incidents? Recently, we have been surprised to see more and more monitoring tools listed as alerting tools on review platforms like G2.
Automated Diagnostics for Incident Response Demo
Learn about how you can speed up resolution times with Automated Diagnostics. Automate away as much manual toil as possible to increase team productivity so teams can work more productively. Learn about how teams across the organization can embrace workflows that help to diagnose and remediate incidents.
Runbook Automation: Change Customer Portal Name Demo
Learn how service owners can leverage PagerDuty Runbook Automation to streamline common asks from their internal business users. This demo introduces an example where an account manager requests for a customer portal name to be changed.
OnPage Clinical Communication and Collaboration Platform
Modern healthcare teams require a modern solution to streamline clinical communications and medical workflows. In life and death situations, it’s critical that physicians receive immediate alerts and messages to provide patient care promptly. OnPage is the industry’s most trusted clinical communications platform. OnPage is more reliable and secure than traditional pagers. The system enables care teams to easily communicate and achieve maximum patient satisfaction.
Postmortem Pitfalls
Last week, we spent some time talking to Gergely Orosz about our thoughts on what happens when an incident is over, and you're looking back on how things went. If you haven't read it already, grab a coffee, get comfortable, and read Gergely's full post Postmortem Best Practices here. But before you do that, here's some bonus material on some of our points.