Operations | Monitoring | ITSM | DevOps | Cloud

In buildings today, there are numerous systems that require regular maintenance or that need attention as quickly as possible if problems are detected. This applies, for example, to heating systems, air conditioning, cooling, ventilation, elevators or fire alarm systems. Modern facility management systems are able to reliably monitor such systems.

One of the key performance indicators for IT Ops is MTTR (Mean-Time-To-Resolution). MTTR essentially measures the length of your incident management lifecycle: from detection; through assignment, triage and investigation; to remediation and resolution. IT Ops teams strive to shorten their incident management lifecycle and lower their MTTR, to meet their SLAs and maintain healthy infrastructures and services. But that’s often easier said than done.

As the adoption of cloud computing continues to encourage innovation across industries, high-performing and resilient systems have become a necessity in order to keep pace with the competition and meet internal/external SLAs (service level agreements). In terms of customer expectations, a minute of downtime can mean thousands of dollars in lost opportunity and a soiled customer relationship. So what exactly is downtime?

We are excited announcing the release of the 9th generation of our alerting signature product Enterprise Alert! Release 9 contains exciting new features and improvements. Read about all the details in this blog article.

Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in ServiceNow due to a break in the workflow.

Here we are a full quarter into 2021, a year that took off in a huge way for us, and the momentum continues to grow strong. March was a monumental month, and now it’s a wrap. We released significant updates across the board in almost all areas of Moogsoft, including pushing innovation to newfound levels when it comes to the ease of integrating your metric and event data.