The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
When an IT incident negatively impacts employee experience, IT teams rush to remedy the issue – understandably, as a widespread incident can have major effects on employees’ productivity, security, and overall experience. Yet, so many IT teams find themselves drowning in support tickets even as they continue to resolve top call drivers (the incidents that affect the most employees and drive the most support requests).
From chaos engineering to monitoring and beyond, SREs rely on several key types of tools to do their jobs.
Whether from a monitoring tool such as Datadog, a collaboration tool such as Slack, an automation tool such as Chef or a ticketing tool such as ServiceNow or JIRA, AIOps seamlessly integrates data from all of your IT sources. A robust AIOps solution with integrations can help your DevOps and SRE teams better know where to begin fix problems, resolving incidents before they affect services and reducing downtime.
“If you ain't first, you're last.” While that famous one-liner from Ricky Bobby (Will Ferrell) in the cult hit Talladega Nights is more joke than catchphrase, it hits home for those of us in the world of DevOps and Observability. Faster is better. And in our technology-driven world of online transactions and complex environments, faster isn’t just better — it’s crucial.
Major-incident war rooms are synonymous with stress. Pressure from executives, digging for a needle in a haystack, too much noise—it’s all weight on your hardworking technical teams. Incident responders clearly need a more effective way to collaborate across various technical teams. A method that both minimizes interruptions and keeps stakeholders up to date while ensuring everyone has the right level of context to do their job.
