Operations | Monitoring | ITSM | DevOps | Cloud

You have a web site, app, online shop, or SaaS offering? Then you have plenty of user actions. That can be visiting a certain page, signing up for a service or canceling a subscription. Wouldn’t it be great to know in real time when an important customer action takes place? This would allow you sales, customer service or technical teams to act immediately no matter where they are.

Every second counts when it comes to Managed Service Provider (MSP) security — the longer it takes an MSP to complete security incident response, the greater the ramifications of the incident on the service provider and its stakeholders. When faced with a cyber attack, it’s crucial to understand the potential consequences of the security incident. It also is paramount for an MSP to establish a plan, so it can quickly and effectively respond to cyber attacks and other security incidents.

Looking for a replacement for your Opsgenie ConnectWise Manage integration? Conversations are popping up on Reddit with concerns over the recent deprecation of Opsgenie’s ConnectWise Manage Integration. In case you’re interested, here is more info about that. And, here’s the warning in Opsgenie’s docs.

Creating software products without DevOps and DevOps tools is nearly impossible today. Unless you are a huge fan of buggy code and chaotic version deployments. Development Operations professionals, combine IT, QA, infrastructure, and even some development tasks in their work. Devops are increasingly important members of any R&D department aiming to efficiently produce and deploy software products.

Extended Detection and Response (XDR) is a new security technology that promises to change the way security organizations operate, and introduce important efficiencies to day-to-day processes. In particular, XDR is expected to have a huge impact on incident response teams. In this article, we’ll explain the basics of XDR, show how it addresses incident response challenges, and how it can transform traditional processes in the SOC.

As we look ahead to 2021 and beyond, we can expect no shortage of opportunities to re-think IT for this era where digital infrastructure is critical to the survival of every business.

Whether you’re deciding on follow-up items for a postmortem, submitting a request-for-comments for review, or creating an executive report, making sense of all the available data and collaborating with others to tell a clear, data-driven story can be difficult. When there are multiple stakeholders and teams working together, it can be hard to manage the back-and-forth process of feedback and revision to ensure you have up-to-date information.

This is the first in a series of interviews with experts about reliability, incident response, and related topics. Jeff Smith has been in the technology industry for over 20 years, oscillating between management and individual contributor. Jeff currently serves as the Director of Production Operations for Centro, an advertising software company headquartered in Chicago, Illinois. Previously he served as the Manager of Site Reliability Engineering at Grubhub.