Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Oncall and COVID-19 Survey Results

One of my concerns as COVID-19 took hold in the US was what the impact on teams that are oncall in tech would be. It can be extremely challenging to be oncall during a “normal” time, and this has been anything but normal. So, I decided to create a survey to learn more about what people’s experiences have been. The survey was conducted from April 8 to April 27, 2020, via a Google Form. It was anonymous and had 141 respondents.

The $5B DevOps Stranglehold

Ten years ago NewRelic, DataDog, Splunk, Dynatrace and SolarWinds built tools we loved to use. They were easy to implement and solved problems quickly and efficiently. Each company was known primarily for a single, well-conceived product. NewRelic’s APM. Splunk’s log file analyzer. DataDog’s server monitor. SolarWinds’ network performance monitor. These companies were beloved by users during the 2000s. Fast forward to 2020 and the world is very different.

ITIL®4 - Incident Management as a practice in building customer loyalty

Every incident is a moment of truth that will make or break the image of a service organization. The Incident management is no longer considered a mere resolution process. It should be used to create customer experience and translate it into a great value proposition. In this webinar you will learn how Incident Management practice will have a positive impact on your operations.

Kubernetes Operators for Automated SRE

It can be quite challenging for an SRE team to maintain the well-being of a large-scale Kubernetes based system with hundreds or thousands of services. In this blog post, Gigi Sayfan, author of “Mastering Kubernetes”, outlines the SRE challenge and how we can achieve the ultimate goal of automated SRE with Kubernetes operators.