Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

200 EPISODE ANNIVERSARY SPECIAL! PEDRO BADOS RETURNS!

It’s a milestone moment! Our 200th episode of The DEX Show (and the first ever late one — sorry about that!). To mark the occasion, Nexthink Founder and CEO Pedro Bados returns to reflect on Nexthink’s incredible journey and discuss the company’s next era — from the recent investment by Vista Equity Partners to the accelerating fusion of DEX and AI. Pedro shares his perspective on how AI is reshaping the workplace, Nexthink’s vision for “an IT agent for every employee,” and why he’s optimistic about the future of technology and innovation. A landmark conversation to celebrate our big birthday.

Latest Security Updates: Chrome, Firefox, Adobe, and Microsoft #patch

A Chrome vulnerability is identified, allowing for remote code execution. Mozilla updates Firefox and Thunderbird to fix vulnerabilities. Adobe addresses critical issues in Bridge, Animate, and Illustrator. Microsoft resolves multiple vulnerabilities in Windows 10 and 11, along with updates for Office 2016 and 2019. Exchange Server updates are released, with no known exploits, and the T Net framework receives a rare update for an encryption vulnerability.

BMC Footprints vs Remedy (Now Helix ITSM): Key Differences

When it comes to IT Service Management (ITSM), BMC Footprints and BMC Helix ITSM (formerly Remedy) are two well-known tools on the market. However, choosing the right ITSM solution requires careful consideration, as each tool offers different features and benefits. In this blog post, we’ll compare BMC Footprints vs Remedy, exploring their key differences.

NextLevel DEX: What's Stalling Progress and How to Fix It

Ivanti’s 2025 DEX report reveals a surprising disconnect: While IT leaders strongly believe in DEX, its adoption and impact are plateauing across industries. Join us for a thought-provoking webinar with Ivanti’s Mariah Shotts, along with special guest and AI expert Rob May. We’ll unpack findings from our global survey of 3,300 IT professionals and office workers, revealing: Whether you’re just beginning your DEX journey or looking to optimize your existing program, this session will help you benchmark your progress, close critical gaps and chart a future-proof strategy.

How OpenTelemetry Is Redefining Application Performance Monitoring

The data is there, but it’s scattered across domains, formats, and vendors. Teams are often left piecing together an incomplete story of what went wrong, long after the damage has been done. Now, a new open standard is changing that. OpenTelemetry (OTel) is fast becoming the connective tissue of modern observability—an open-source framework designed to make telemetry data (metrics, logs, and traces) universally accessible.

10 Best Windows Patch Management Practices for 2025

Enterprises rely on regular patching to secure systems and maintain compliance. Unpatched vulnerabilities expose networks to data breaches and downtime. Implementing structured Windows patch management ensures that every device, server, and virtual endpoint stays protected and up to date. With distributed teams and hybrid IT setups, managing updates manually creates risk. Automated processes improve consistency, visibility, and control while cutting down manual workload.

E9: Leveraging GenAI and last-mile automations to improve operational efficiency in ServiceDesk Plus

In this ninth episode of Masterclass 2025, discover how your enterprise can leverage generative and predictive AI features paired with last-mile customizations to meet your unique service delivery needs.

Asset Management Software | Discover Hector

If you manage inventory or equipment within your organization and find it difficult to quickly locate it, know who it is assigned to, or when it needs your attention — this video is for you. Discover Hector, a cloud-based asset management solution accessible online, designed to help organizations manage their assets efficiently. Don't waste any more time with Excel files. Modernize your equipment management with Hector to maximize your investments and increase efficiency.

Breaking down AI adoption barriers feat. Ivanti's Scott Hughes

ivanti.com/itsm-automation Unlock the secrets to successful Agentic AI deployment and widespread AI adoption in your organization with insights from Scott Hughes, SVP of Revenue Operations and Corporate IT at Ivanti. This video explores why IT-business alignment is critical, the importance of high-quality data, and how legacy infrastructure poses challenges for effective AI integration. Key insights.