Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Asset Infinity

Asset Management for Distributed Enterprises: How to Track Assets Across 10+ Locations in 2026

Jan 13, 2026 By Himanish Ganguly In Asset Infinity
Managing assets across multiple business locations has become significantly more complex in recent years. As enterprises expand geographically, often operating across 10, 20, or even 50+ locations, the challenge of maintaining visibility, control, and accountability over assets increases exponentially. In 2026, asset tracking is no longer a “nice to have” capability for distributed enterprises; it is a foundational requirement for operational efficiency, compliance, and cost control.
Read Post

The 54% Improvement Playbook: How Top Performers Integrate GenAI into ITSM

Jan 12, 2026 By solarwindsinc In SolarWinds
Don't just read the report—learn how to replicate its most impressive results. In our 2025 State of ITSM Report, a select group of top-performing organizations achieved a staggering 54.3% reduction in resolution time by strategically integrating GenAI. This live session moves beyond the data to share their playbook. We'll provide a step-by-step guide on how to pair GenAI with foundational ITSM practices and demonstrate how to weave these tools into your team's daily workflows to achieve maximum efficiency.
View Video
solarwinds

Agentic AI Essentials: Examining the Hype Around Agentic AI

Jan 12, 2026 By Krishna Sai In SolarWinds
In the first article of our Agentic AI Essentials series, we’ll establish what makes agentic AI distinct. We’ll look at the process of tool calling and examine how agentic systems convert intelligence into action. We’ll also explore the human fears, pressures, and ambitions that fuel the hype around agentic systems. By sorting the signal from the noise, IT decision-makers can take the first step toward making sound decisions around agentic AI adoption.
Read Post

PCI Compliance Dashboard: Asset Tracking Made Easy!

Jan 7, 2026 By InvGate In InvGate
Protecting your cardholder data environment gets complex as you scale. With InvGate Asset Management, you can have a PCI Compliance Dashboard that helps you track, monitor, and manage all assets that handle credit card data — from point-of-sale terminals to e-commerce hosts. Best of all? No license needed to view dashboards. You can share compliance visibility with audit and management teams effortlessly.
View Video

Poisoning the Well: The Invisible Danger in Your AI Supply Chain

Jan 7, 2026 By ServiceNow In ServiceNow
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.
View Video
solarwinds

Agentic AI Essentials: Your Guide to the Future of Automation

Jan 7, 2026 By Krishna Sai In SolarWinds
To mark the launch, we’re publishing Agentic AI Essentials, a four-part series to help organizations navigate the reality of agentic AI adoption. Across the series, we’ll look at the questions that matter most: what’s real versus hype, how to avoid adoption pitfalls, how to measure ROI, and how roles will evolve once agents are onboarded. Here’s a sneak peek at what’s in store.
Read Post
bigpanda

How agentic IT operations transform IT Service Management (ITSM)

Jan 6, 2026 By Sam Osborn In BigPanda
Enterprise ITOps leaders are realizing that legacy incident management processes are collapsing under the weight of today’s sprawling, hybrid-cloud enterprise environments. The fastest path from reactive firefighting to proactive, automated control is an agentic AI-powered incident assistant that can understand context, coordinate people, and take intelligent action at machine speed. Enterprise IT doesn’t look anything like it did even five years ago.
Read Post
The Role of Inbound Call Handling in IT Service Management (ITSM)

The Role of Inbound Call Handling in IT Service Management (ITSM)

Jan 6, 2026 By OpsMatters In OpsMatters
In today's fast-paced digital world, IT Service Management (ITSM) has become a critical framework for organizations seeking to maintain operational efficiency and deliver superior IT support. ITSM encompasses a range of practices and processes designed to manage IT services effectively, ensuring they align with business goals while maintaining high service quality. Among these practices, inbound call handling plays a significant role in ensuring smooth communication between end-users and IT support teams, ultimately enhancing overall service management performance.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.