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The latest News and Information on IT Service Management, Service Desk and related technologies.

Vendor Management: How to Centralize Vendor Data With InvGate Asset Management

--- Still managing vendors through spreadsheets and disconnected supplier fields? In this video, Matt Beran shows how Vendor Management works inside InvGate Asset Management and how IT teams can centralize vendor data, contracts, assets, and procurement visibility in one place. Instead of scattered supplier records across contracts, asset inventories, and finance spreadsheets, InvGate Asset Management turns vendors into first-class records connected directly to your IT operations.

What is Patch Management and Why is It Important? A Complete Guide

Patch management is one of the cheapest security steps you can take, and one of the most often ignored. Most IT teams know they are behind on patching. They just disagree on how far behind they actually are. Here is the simple truth: That waiting period is the problem patch management exists to solve. This guide covers what patch management actually is, how the full process runs from start to finish, where most teams quietly fall behind, and what to look for in a tool that holds up today.

What is Service Request Management? A Complete Guide

If you run a service desk, you’ve likely seen this pattern: Service requests, incidents, and change requests often end up in the same queue under the same SLA, even though they require different handling. Many requests that could be resolved through self-service still go through manual intervention, while misclassification adds further delays and confusion. Service request management brings structure to this by defining how requests are handled end to end.

What is a Self-Service Portal? A Complete Guide for 2026

Salesforce's research found that 61% of customers would rather solve simple issues on their own than wait for a support agent. The same pattern shows up inside companies, where most IT teams report that password resets, software requests, and ticket status checks make up the bulk of their daily work. So, the demand is clear. The use cases are obvious. Yet most self-service portals quietly stop being used by month six. This guide walks through what's going wrong, and what works.

The Productivity Tax of Repeat IT Failures in Technology Companies

Technology companies are being pushed to deliver faster outcomes while justifying growing investment in AI, SaaS, and digital infrastructure. But productivity does not improve just because new tools are deployed. It improves when employees can use those tools without the constant drag of slow devices, unstable applications, and fixes that do not fully solve the problem. That is the productivity tax of digital friction.

How to Build a Maintenance Ticketing System That Actually Works

Building a Maintenance ticketing system is a strategic move for any company looking to streamline its Facility Management operations. It helps manage the influx of maintenance requests through tickets and streamlines the entire process from reporting to resolution. If optimizing maintenance operations is your priority, the best step you can take is to use a help desk as a maintenance ticketing tool.

Significant CMDB enhancements: Baselines, Data Policies, Integration Mapping, and more!

������ ���������� ������������ ���� ��������! In the latest episode of ServiceDesk Plus Premiere, we are happy to announce that the CMDB enhancements we teased last month are now generally available—from baseline configurations and data quality policies to the all-new CMDB dashboard. The CMDB story does not stop there! We have also added powerful new capabilities like Integration Mapping, which lets you filter and work with CIs based on the specific integration they came from, whether that is ManageEngine OpManager, Applications Manager, or Site24x7, so tune in to see what else is new.

Upcoming CMDB enhancements and a quick roundup on everything you can unlock with Zia

������ ���������������� ������������ ���� ��������! In the latest episode of ServiceDesk Plus Premiere, we’ll uncover some interesting enhancements coming soon to the cloud version. We will be focusing on what can easily be considered the single source of truth for your IT estate: The CMDB. From setting baseline configurations to track and measure the evolution of your CIs to gaining a bird’s-eye view with the all-new CMDB dashboard, there’s a lot in store.