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The latest News and Information on IT Service Management, Service Desk and related technologies.

ivanti

How Agentic AI for ITOps Unlocks Value at Scale

Jan 5, 2026 By Sterling Parker In Ivanti
Here’s a paradox for the AI era: organizations are obsessed with the promise of AI as the key to unlocking productivity and enterprise transformation, and IT teams are all-in on the advantages AI and automation offer — yet those same organizations are the ones holding that transformation back. While the majority of IT workers advocate for AI adoption, operational, cultural and budgetary barriers stand in the way of enterprises implementing AI at scale.
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From Zero Tickets to High-ROI: AI + DEX in 2026 (w/ Samuele Gantner and Vedant Sampath)

Jan 5, 2026 By Nexthink In Nexthink
Kicking off 2026, Tim and Tom welcome Nexthink Chief Product Officer Samuele Gantner and first-time guest CTO Vedant Sampath for a candid “three pillars” deep-dive on enterprise AI. They explore how AI is reshaping product and engineering: new tooling, new development cycles, and the shift from deterministic software to probabilistic agents—plus the critical role of evals, benchmarks, guardrails, and performance. Then they unpack Nexthink’s three-pillar framework.
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Your Opsgenie Migration is the Path to Proactive Reliability

Jan 5, 2026 By solarwindsinc In SolarWinds
With the Opsgenie end-of-life deadline (April 5, 2027) fast approaching, you're facing a critical choice: Do you truly need to move your dedicated Incident Response workflow into the complexity of Jira Service Management (JSM) or Compass? If your current process is a reactive treadmill—plagued by alert fatigue, lost context, and constant non-critical paging—the mandated move risks replacing one chaotic toolset with another complex ITSM solution. View this not as a burden, but as a chance to build a standardized, human-centric workflow that solves your biggest pain points and transforms your response from chaos to control.
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Infraon

How AIOps Transforms IT: Use Cases, ROI & Future of Automation

Dec 31, 2025 By PRAVEEN SINHA In Infraon
AIOps shifts IT operations into a model driven by pattern recognition, automation, and predictive insights. Modern environments generate streams of logs, metrics, traces, events, and tickets at a pace that outruns traditional monitoring. Teams require systems that correlate signals, forecast failures, and trigger actions before service interruptions spiral into outages.
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AI-Assisted Communication Across Teams

Dec 30, 2025 By Alloy Software In Alloy Software
Effective communication is essential for IT operations. In Alloy Navigator, everything happens in one place, directly within tickets and workflows, keeping everyone informed and helping teams get things done faster. AI writing assistance makes messages clear, professional, and actionable. All communication in one place Faster ticket resolution Clear, professional messages with AI assistance Reduced misunderstandings and errors Teams stay aligned and informed.
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InvGate

InvGate Obtains ISO 27001 Certification

Dec 26, 2025 By Celeste Mottesi In InvGate
InvGate has obtained the ISO/IEC 27001:2022 certification, reinforcing our commitment to managing security risks related to the data we own or handle according to industry standards. This new certification adds up to the SOC 2 Type II certification we renewed early this year, aimed to verify customer data protection. “ISO/IEC 27001 is a strong indicator of a company's commitment to its security landscape and responsibilities.
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Infraon

What Is IT Operations? A Complete Guide for IT Operations Managers in 2026

Dec 26, 2025 By Sachin Kumar In Infraon
IT Operations keeps systems running, services stable, and users supported across on-prem, cloud, and hybrid environments. It covers everything involved in maintaining daily technology functions: managing infrastructure, monitoring performance, controlling risk, resolving incidents, and ensuring business continuity. For teams asking What is IT Operations? – the answer starts here, with the processes and responsibilities that keep an organization’s digital backbone steady.
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almaden ai

Why Intune Alone Isn't Enough: The Case for a DEX Solution

Dec 24, 2025 By Almaden AI In Almaden AI
At Almaden, we're often asked by IT leaders: "If we already use Intune, why would we need a DEX solution?" It's a fair question-after all, Intune is widely regarded as a leading tool for device management and security. But the reality is that while Intune plays a critical role in securing and managing endpoints, it doesn't fully address the employee experience, which has become just as important in today's hybrid workplace. Intune's Role: Security and Management Microsoft Intune is designed to ensure that devices are compliant, secure, and properly managed.
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How AIOps Gives IT Teams Their Time (and Sanity) Back!

Dec 24, 2025 By Infraon In Infraon
IT teams don’t struggle because they’re unskilled — they struggle because they’re overloaded. Alert fatigue, manual diagnostics, and constant escalations drain time and motivation, even in high-performing IT departments. AIOps changes that dynamic completely. With intelligent automation, repetitive tasks are handled before they even reach your engineers. Instead of firefighting all day, teams finally get the space to focus on strategic problem-solving and innovation. In this video, we break down how AIOps helps IT teams.
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