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The latest News and Information on IT Service Management, Service Desk and related technologies.

UK Cybersecurity Bill #shorts

The UK introduces a cybersecurity bill that enforces stricter regulations for critical infrastructure. As threat actors become more aggressive and utilize AI for advanced attacks, the legislation mandates organizations to respond quickly to incidents. Vendors must notify authorities within 24 hours, and emergency powers are created to improve cybersecurity responses. The emphasis is now on managing exposure in vulnerability practices.

How to Automate Change Management Evidence using Kosli and ServiceNow

Are your deployments getting stuck waiting for approvals? Your code is ready. Your tests are green. But your ServiceNow change ticket is still holding up the release. In most organizations, this isn’t a people problem or a process problem. It’s an evidence problem. Every release has to prove that it met the required checks — tests, scans, reviews, and approvals. But when that proof isn’t instantly available, everything slows down.

IT Asset Lifecycle Management (ITALM) Course

Master the complete journey of IT assets – from planning and procurement to deployment, maintenance, and retirement – so you can maximize value, reduce risk, and make smarter IT decisions. With this course, you'll: This course is designed for learners of all backgrounds who want to understand IT Asset Lifecycle Management and apply it effectively in their organizations. No prior technical expertise is required -- just a desire to improve IT operations, reduce waste, and build smarter processes.

How to Measure Digital Employee Experience (DEX)

Digital Employee Experience is quickly moving from an IT concern to a boardroom priority. According to Gartner, “By 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, up from 30% in 2024.” However, enterprises can still lose up to 470,000 hours per year due to poor DEX highlighting the need for organizations to pay close attention to the experience of their employees. However, implementing a DEX tool alone isn’t enough.

InvGate Presents "Veil": A New Modern Theme Redefining The User Experience

From day one, design has been at the heart of InvGate. Impactful solutions should solve problems but in a way that feels effortless, modern, and easy on the eyes. Today, this belief takes a new level. InvGate Service Management V8 and InvGate Asset Management V3 are officially smoother, cleaner, and sharper. This redesign aims to bring a new level of clarity and refinement to the InvGate experience that aligns with the future we’re building. Keep reading to discover what changed.

Windows 11 End of Life Overview #shorts

Key Takeaways November 2025 marks the first month of the Windows 10 Extended Security Updates program. If you are planning to run Windows 10 for an extended period, ensure you have upgraded to Windows 10 version 22H2. The Windows OS update is the highest priority this month as it resolves a known exploited CVE (CVE-2025-62215). Third-party updates from Adobe and Mozilla have already been released and an update for Google Chrome is expected soon, which means Edge will also need an update. November Patch Tuesday is the first Patch Tuesday after the EoL of Windows 10.

How a HaaS Provider Increased Profits and Efficiency with Collective IQ

Imagine managing a fleet of over 90,000 devices spread across hundreds of clients. Now, add the responsibility of ensuring that every laptop, desktop, or server is always updated, secure, and performing optimally. This is the daily reality for one of the argest Hardware as a Service (HaaS) providers in Brazil, serving over 500 corporate clients with a lean but highly specialized team.

Reality Bytes: Beyond the Shiny DEX Tool (w/ Monica Filak)

Tim, Tom, and Oriana sit down with Monica Filak, Director of Customer Success at Nexthink, to explore what it really takes to turn DEX from a tool into a transformative methodology. Monica shares how her team helps organizations move beyond technology to rethink their people, processes, and communication — bridging the long-standing divide between IT and the business. From creative internal branding to AI-driven efficiency gains, she explains how companies can evolve from “shiny tool” thinking to achieving measurable, human-centered value.