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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Business Impact of AIOps: Faster, Smarter, Stronger!

IT performance doesn’t stay in the IT department — it affects the entire business. Slow systems, higher operational costs, and delayed responses don’t just frustrate teams… they directly impact revenue and customer experience. AIOps changes that by transforming raw operational data into real-time business intelligence. With predictive analytics and automated insights, IT teams can detect risks early, optimize resources, improve service reliability, and reduce downtime. In this video, we explain how AIOps creates business value by helping organizations.

Inventory Management Plan: A Guide to Efficient Resource Management

Inventory planning is essential for any organization that needs to track supplies, equipment, and materials efficiently. Schools, construction companies, IT departments, and other industries must manage inventory effectively to avoid shortages, optimize stock levels, and reduce costs. A well-structured inventory management plan ensures that essential resources are available when needed while preventing unnecessary expenditures and delays.

ITAM: Your Unexpected First Line of Cyber Threat Defense

When the conversation turns to cybersecurity, people often think of firewalls, intrusion detection systems or state-of-the-art endpoint protection. Yet, beneath these sophisticated shields is an essential (and often unsung) foundation: robust IT Asset Management (ITAM). For CIOs guiding mid-sized and enterprise organizations through an increasingly perilous digital landscape, ITAM offers not just operational clarity, but a powerful first line of cyber threat defense.

Nexthink Recognized as a Customers' Choice in Gartner Peer Insights Voice of the Customer for Digital Employee Experience Management Tools

We’re thrilled to share the exciting news that Nexthink has been recognized as a Customers’ Choice in the inaugural 2025 Gartner Peer Insights Voice of the Customer for DEX Tools. In our view, what makes this recognition truly special is that it comes directly from the people who know our platform best – the IT leaders who use Nexthink every single day. Apart from this, we are recognised as a Leader in the Gartner Magic Quadrant for DEX Management Tools for the second consecutive year.

ServiceNow and Grafana: How to receive Grafana alert payloads via ServiceNow's scripted REST API

When you integrate Grafana-managed alert rules with ServiceNow, you can automatically capture and process alerts in ServiceNow’s events table—a common entry point for incident workflows, escalations, and ticket creation. And if you configure ServiceNow to receive Grafana Alerting payloads using ServiceNow’s scripted REST API, you can parse Grafana’s JSON alert payloads and insert them into a ServiceNow table.

GEOFF WRIGHT RETURNS: 2025 EOY SPECIAL EPISODE!

In our tradtional end-of-year DEX Show special episode, Mondelez’s Geoff Wright returns to unpack a wild 2025 for IT, AI and employee experience. Tim, Tom and Geoff riff on AI agents that shop, plan travel and work across your browser tabs, the coming street fight between Windows and Chromebooks, and why younger workers just want a browser and to be left alone. Geoff explores shadow AI, culture and the human resistance to change, plus his Q1 predictions: Google’s big enterprise push, soaring laptop costs, and why experience, empathy and a good laugh still matter more than any shiny new model.

The Role of Intelligent Platforms in Streamlining Enterprise Operations

In today's fast-paced business environment, organizations face increasing pressure to operate efficiently while managing complex workflows. Enterprises are no longer able to rely solely on traditional methods to handle operations, data, and decision-making processes. This is where intelligent platforms come into play, providing tools and systems that can automate tasks, streamline processes, and support more strategic decision-making.

Is Shadow AI Quietly Reshaping Your Workplace Security Posture?

AI tools have seen a meteoric rise in the workplace. What was once the domain of highly specialized tech roles is now commonplace: Ivanti’s 2025 Technology at Work Report found that 42% of office workers say they’re using gen AI tools, like ChatGPT, at work — up 16 points from the previous year. The catch? These productivity gains happen under the table. Among those who reported using gen AI tools, 46% say that some (or all) of the tools they use are not employer-provided.

Service Desk Excitement for Ivanti Neurons Automation Bots #shorts

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

How AI in Asset Management Is Transforming Asset Addition in 2026

AI in asset management is redefining how organizations add validate and govern assets in 2026. What was once a slow manual and error prone process is now becoming intelligent automated and highly accurate. As enterprises scale across locations and asset types the pressure to maintain clean asset data from day one has increased dramatically. This is where AI in asset management is making a measurable impact. In the first hundred words itself it is clear that AI in asset management is no longer optional.