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The latest News and Information on IT Service Management, Service Desk and related technologies.

Navigating Windows 10 End of Support #patch

Windows 10 end of support is nearing, leading to important discussions about future steps and ongoing support options. Microsoft offers Extended Security Updates for businesses to license critical systems. Many customers seek ways to prolong Windows 10's life while contemplating upgrades to Windows 11. The operational costs for maintaining support involve a flat subscription fee per device, with Ivanti providing support for certain products under this program.

The role of CMDB in breaking down silos between IT and Security

The session highlights the importance of a well-structured Configuration Management Database (CMDB) in managing IT resources and ensuring compliance. It discusses the need for collaboration between IT and security teams to address vulnerabilities and improve incident response. The current cybersecurity landscape, including ransomware threats and data silos, is examined. Integrating CMDB with security tools is emphasized to strengthen security posture and meet governance requirements.

Navigating Windows 10 End of Support #shorts #patch

Windows 10 end of support is nearing, leading to important discussions about future steps and ongoing support options. Microsoft offers Extended Security Updates for businesses to license critical systems. Many customers seek ways to prolong Windows 10's life while contemplating upgrades to Windows 11. The operational costs for maintaining support involve a flat subscription fee per device, with Ivanti providing support for certain products under this program.

Creating your IT Asset Lifecycle Management process plan

In this lecture, we guide you through creating your own IT Asset Lifecycle Management process. Bringing together everything covered in the course, we’ll show how to design a process that fits your organization’s goals, resources, and compliance requirements. A clear ITALM process ensures consistency, reduces risk, and helps you maximize the value of every asset from day one to retirement. Don’t forget to like, subscribe, and turn on notifications to keep learning how to optimize your IT assets.

Continuous improvement in IT Asset Lifecycle Management

In this lecture, we focus on continuous improvement in IT Asset Lifecycle Management. An effective ITALM program isn’t static, it evolves as technology, regulations, and business needs change. By regularly reviewing performance, learning from metrics, and adapting processes, organizations can make their IT asset management more efficient, resilient, and aligned with long-term goals. Don’t forget to like, subscribe, and turn on notifications to keep learning how to optimize your IT assets.

"Ever Wondered What is ITSM Problem Management? Here's the Real Answer"

Ever Wondered What is ITSM Problem Management? Here’s the Real Answer! In this video, we break down ITSM Problem Management in the simplest way possible. You’ll learn what ITSM Problem Management means, how it differs from incident management, and why it’s essential for modern IT operations. Whether you’re an IT professional, service desk agent, or beginner in IT service management, this video will help you understand how Problem Management improves efficiency, reduces downtime, and enhances user satisfaction.

How Asset Management Works: A Beginner's Guide for IT Asset Management

The Secret Behind How Asset Management Works: A Beginner’s Guide for IT Asset Management — In this video, we’ll simplify everything you need to know about IT asset management! Whether you’re a beginner or just curious about how asset management works, this guide will break down the concepts, tools, and strategies used by top organizations to track, manage, and optimize their IT assets. Our expert-led explanation uses real-world examples to help you understand key principles of asset management, so you can start building a smarter IT environment today. Watch till the end for actionable insights and tips you can apply right away!

Breaking Down the Exposure Management Maturity Model

Register for the next webinar. The Exposure Management Maturity Model is crucial for effective vulnerability management. Organizations face challenges like limited attack surface understanding and the need for better collaboration between security and IT teams. Defining a risk appetite helps prioritize vulnerabilities, while asset visibility and classification identify critical assets. The session emphasizes business-driven vulnerability prioritization and operational remediation strategies, concluding with self-assessment opportunities and the development of risk-based KPIs.