Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Ivanti Neurons for ITSM Demo: AI-Powered IT Service Management (2-Min)

See how Ivanti Neurons for ITSM delivers world-class service management to enable exceptional employee experiences. In this micro-demo, we show how hyper-automation and proactive IT help you resolve issues before they impact the business. What we cover in this demo: Discover how to "shift left" and reduce IT issues across your organization with Ivanti’s AI-driven automation.

Not All Agents Are Created Equal: Getting Agentic AI Right for IT

Three months ago, a CIO told me her organization had “already deployed agents.” Her endpoint team assumed she meant the telemetry clients on every managed laptop. Her service desk thought she meant AI chatbots. Meanwhile, her security architect heard “autonomous decision-making.” They were all right and all talking past each other. This is the agent confusion problem.

Closing the Mobile Visibility Gap: Extending DEX to Mobile

In 2026, I think it’s safe to say that most mobile devices in enterprise organizations aren’t purchased just for their ability to make calls. And for millions of employees, especially frontline workers, their primary device isn’t even a laptop anymore - it’s a smartphone or tablet. Yet, mobile device insights have largely remained a blind spot for IT.

The Hidden Warning Signs Before Hybrid IT Outages (And How AI Finds Them)

Hybrid IT environments are the reality for most organizations today. Unfortunately, they’re also one of the biggest reasons outages are now harder to prevent. Between on-prem infrastructure, cloud services, SaaS platforms, distributed networks, and modern applications, IT teams are managing an ecosystem of dependencies that changes constantly.

7 Best Network Monitoring Software in 2026 and Beyond

More data leads to complex networks the solution to optimize complex network is a comprehensive network monitoring software. Many business organizations suffer from performance lapses as they don’t know what is the issue with their data network. They find themselves in an infinite loop of missed opportunities due to non-optimal network monitoring solution. This leads to the question – are we praising the network software now?

14 Best Service Desk Software Tools Ranked by IT Pros (2026 Guide)

Choosing the best service desk software is one of your most important investments as a service-focused organization. We have seen how the right tool can transform IT support operations—and how the wrong one can create more problems than it solves. While comparing IT service desk tools, I discovered something surprising: pricing differences are staggering. Zendesk starts at $55 per agent/month, but alternatives like Desk365 begin at just $12.

Top 12 IT Asset Management (ITAM) Tools & Software for 2026

“Guys, where’s the invoice for that firewall upgrade last quarter?” asked Jason, the IT Operations Lead, during a surprise internal audit. Stella from procurement replied, “I think it’s on one of the shared drives… or maybe with Finance?” Meanwhile, Roman, the System Admin, had no idea who was using half the software licenses in the network. This is classic IT asset chaos: too many tools, scattered records, and no clear visibility.

ITAM vs CMDB: Differences, Overlap, and When You Need Both

Organizations frequently debate ITAM vs CMDB because both disciplines describe the same environment from different angles. A CMDB gives operational context – how services, applications, and infrastructure relate – so teams can restore service fast and manage risk. ITAM focuses on financial accountability, control, and governance across the asset management lifecycle, from request to retirement. In practice, the strongest ITSM operating models connect both.

Why AI Spells the DEATH of Workplace "Coasting": Jacob Morgan returns

Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relying on AI at the expense of discernment, responsibility, and individuality. It’s a wide-ranging discussion on work, ambition, and the high-stakes reset now unfolding inside modern organizations.