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The latest News and Information on IT Service Management, Service Desk and related technologies.

Cloud certifications for the security of your data

More and more companies around the world are using cloud solutions to run their applications, software or to store their data. But what about cloud compliance? The democratisation of the cloud is not surprising as it provides access to virtual data storage where companies no longer need to buy or maintain their own IT infrastructure. However, with cloud solutions, the security of user data should not be overlooked. There are cloud certifications and regulations that can help you in your choice.

The ABC of the Value Stream Mapping (VSM)

Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban). Over a century old, VSM is the best technique to obtain a customer-focused agreement on improving a cross-departmental flow of activities. It’s a simple concept but difficult to begin and sustain in practice. In this article, we will: Let’s begin!

System Administrators: Everything You Need to Know to Become a SysAdmin

Having a reliable IT infrastructure is crucial to the health of your company or organization. And while this is generally true, it’s doubly so in our current times, where practically everything is digital. So, who is the lucky one to make general decisions about how to run a system efficiently — and keep it going? That would be the System Administrator. But what does a SysAdmin actually do? That's what we'll answer here!

What are the Major Types of Asset Management in 2023?

For your business to be profitable, you should be able to invest in modern technology and tools. Asset management is a compelling investment for any business, but it can be confusing to know where to begin. In this article, we’ll introduce you to the different types of asset management that will be popular in 2023 so that you can start making important business decisions now.

All you need to know about Agentless Vs. Agent-based asset discovery

Investments in advanced technology and superior assets are made for a reason, that being, better products and service delivery, all to retain their market position in times of digital transformation. However, getting a solid ROI will prove that the investments were worth including in your budget. Getting the expected returns will mean that each asset demonstrates its worth, achievable only through optimizing asset usage. And the first step towards managing your assets is accurate inventory.

What Are the Benefits of Tracking Consumables with an Inventory Management System?

Inventory is an important part of asset management. In order to perform maintenance efficiently, it is crucial to have inventory available. Otherwise, not only the time of the maintenance team will be wasted, but they will also have to repeat the process again. However, there are consumables that are the hardest to keep track of, because they are small and frequently used. These consumables are nuts, bolts, helmets, gloves, etc.

Shaping an Observability Journey for the Future

The world of IT has gone through a significant amount of change in the last five to 10 years, and the rate of digital transformation can be challenging for organizations of all sizes. Keeping up with new and evolving capabilities alongside an increasingly distributed talent pool can be tough. That’s why it has always been my goal to keep up with the latest trends and provide the best tools for professionals working in the IT trenches. One of those emerging trends is observability.

Active Directory: Everything you Always Wanted to Know (But Were Afraid to Ask)

Microsoft Active Directory is one of the most popular directory services. As of November 2017, it was being used in 12.8 million organizations with 950 million users, as stated by Alex Simons, director of Program Management for the Microsoft Identity Division. Initially previewed in 1999, Active Directory (AD) became so ubiquitous that it was later a general term for other similar services.

The Great Regret: Why Are Employees Leaving New Jobs So Quickly?

What happens when employees leave jobs they’ve had for years in order to pursue new opportunities – and then realize they’ve made a mistake? That’s the question many workers are faced with in 2022, as the Great Resignation has paved the way for a new trend in the labor market: the Great Regret. In 2021, when the job market restabilized more than a year after the pandemic began, we saw a massive uptick in workers leaving their employers for new jobs.

CMMS Vs. EAM: What is the Main Difference in 2023?

An effective computerized maintenance management system (CMMS) or enterprise asset management (EAM) solution can be a game-changer for any enterprise that relies on its physical assets to do business. A CMMS/EAM can help reduce costs, improve efficiency and equipment uptime, and enable better decision-making across the enterprise by automating and streamlining maintenance operations. But with so many different CMMS/ EAM solutions on the market, it can be hard to know where to start.