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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Measure the Business Impact of Digital Employee Experience (DEX)

Not long ago, digital employee experience (DEX) was just a line on an IT report — something to track uptime, device issues and help desk tickets. Those metrics matter to IT, but they don’t always resonate with the C-suite. But behind the numbers is a larger story: every slowdown, every frustrating login, every delayed ticket chips away at productivity, engagement and business results.

ABM Device Migration in 45 seconds #shorts

ABM Device Migration in 45 seconds Migrating Apple devices to a new MDM is easy with Ivanti Neurons, particularly using Apple's OS 26 in Apple Business Manager. The process includes adding Ivanti Neurons, searching for devices, and assigning them to the new MDM server. Setting an enrollment deadline is important. Users get notifications to restart their devices, and after a simple restart, they can enroll with one click, ensuring a smooth migration experience.

Enhanced multi-modal Ask Zia, AI-powered workflow builder, guided tours, and more

We've rolled out our biggest GenAI release for the cloud version of ServiceDesk Plus. Explore the enhanced Ask Zia that now sports an LLM-style interface, and the new GenAI-powered workflow builder that can move your workflows from concept to execution in minutes. Plus, learn how to connect the on-premises version of ServiceDesk Plus with over 40 telephony providers that help your support teams place and receive calls directly within the application.

ABM Device Migration in 45 seconds

ABM Device Migration in 45 seconds Migrating Apple devices to a new MDM is easy with Ivanti Neurons, particularly using Apple's OS 26 in Apple Business Manager. The process includes adding Ivanti Neurons, searching for devices, and assigning them to the new MDM server. Setting an enrollment deadline is important. Users get notifications to restart their devices, and after a simple restart, they can enroll with one click, ensuring a smooth migration experience.

Live in London: Adoption & AI Confessions @ Nexthink Experience

Tim and Tom are back with another special DEX Show Live!—recorded last week at Nexthink Experience London at the Intercontinental by the iconic O2. Day 1 of the world's biggest DEX event saw over a thousand IT pros gather for two days of innovation, insight, and energy. In this lively episode, the hosts are joined by Guillaume Charles, Senior Director of Product Management (Diagnostics) at Nexthink, and Gabriela Moraes from Electrolux to explore the state of digital and AI adoption in the enterprise.

Medical Inventory Management Guide: 6 Best Practices

In the healthcare sector, medical inventory management is far more than a simple logistical task. It directly impacts patient safety, quality of care, and cost control. A stockout of sterile gloves, syringes, or essential devices can delay a procedure, while overstocking leads to waste and ties up financial resources. With strict regulations, mandatory traceability, and urgent demands, healthcare facilities must find the right balance.

From Firefighting to Proactive Resolution: How Almaden's Collective IQ Is Revolutionizing the Service Desk

Picture this: It’s Monday morning, the Service Desk ticket queue is piling up, and Level 1 analysts are already in full “firefighter mode.” Every ticket feels like a blaze: users locked out, critical apps running slow, unexplained system failures. The problem? They’re trying to put out flames without seeing where the fire started. Without real visibility into the environment, troubleshooting is based on trial and error.