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The latest News and Information on IT Service Management, Service Desk and related technologies.

NextLevel DEX: What's Stalling Progress and How to Fix It

Ivanti’s 2025 DEX report reveals a surprising disconnect: While IT leaders strongly believe in DEX, its adoption and impact are plateauing across industries. Join us for a thought-provoking webinar with Ivanti’s Mariah Shotts, along with special guest and AI expert Rob May. We’ll unpack findings from our global survey of 3,300 IT professionals and office workers, revealing: Whether you’re just beginning your DEX journey or looking to optimize your existing program, this session will help you benchmark your progress, close critical gaps and chart a future-proof strategy.

How OpenTelemetry Is Redefining Application Performance Monitoring

The data is there, but it’s scattered across domains, formats, and vendors. Teams are often left piecing together an incomplete story of what went wrong, long after the damage has been done. Now, a new open standard is changing that. OpenTelemetry (OTel) is fast becoming the connective tissue of modern observability—an open-source framework designed to make telemetry data (metrics, logs, and traces) universally accessible.

10 Best Windows Patch Management Practices for 2025

Enterprises rely on regular patching to secure systems and maintain compliance. Unpatched vulnerabilities expose networks to data breaches and downtime. Implementing structured Windows patch management ensures that every device, server, and virtual endpoint stays protected and up to date. With distributed teams and hybrid IT setups, managing updates manually creates risk. Automated processes improve consistency, visibility, and control while cutting down manual workload.

Asset Management Software | Discover Hector

If you manage inventory or equipment within your organization and find it difficult to quickly locate it, know who it is assigned to, or when it needs your attention — this video is for you. Discover Hector, a cloud-based asset management solution accessible online, designed to help organizations manage their assets efficiently. Don't waste any more time with Excel files. Modernize your equipment management with Hector to maximize your investments and increase efficiency.

E9: Leveraging GenAI and last-mile automations to improve operational efficiency in ServiceDesk Plus

In this ninth episode of Masterclass 2025, discover how your enterprise can leverage generative and predictive AI features paired with last-mile customizations to meet your unique service delivery needs.

Managing Access in the Ivanti Neurons Platform

The platform provides features for member access, defining roles and permissions that guide user capabilities. Device management is regulated through scopes, which control visibility and actions on devices. Future enhancements will include object level ownership to improve policy management. Scopes also influence reporting, determining device visibility and compliance assessment, highlighting potential broader impacts beyond immediate access.

Latest Software Updates: Security and Features #patch

Updates focus on security and non-security improvements across various software, including Chrome, Firefox, and Apple operating systems. Chrome addresses multiple vulnerabilities, while Green Shot introduces new management features. Firefox and Safari receive regular updates for security issues, and Apple makes significant changes in its operating system versioning. Office applications like Excel also see updates targeting vulnerabilities, showcasing a proactive approach to software security.

Getting IT right in the age of AI: Lessons from a Silicon Valley veteran | Girish Bhat

In this episode of ITOM Spotlight, we sit down with Girish Bhat, Senior VP of GTM at Revifi, who has spent decades building, managing, and launching enterprise IT, security, and AI products at pioneering companies including Splunk, Cisco, Netscout, and Sumo Logic. With experience spanning engineering, product management, marketing, and GTM leadership, Girish brings a 360° perspective on how IT operations have evolved — from traditional alert-based monitoring to autonomous, AI-driven systems.

Breaking down AI adoption barriers feat. Ivanti's Scott Hughes

ivanti.com/itsm-automation Unlock the secrets to successful Agentic AI deployment and widespread AI adoption in your organization with insights from Scott Hughes, SVP of Revenue Operations and Corporate IT at Ivanti. This video explores why IT-business alignment is critical, the importance of high-quality data, and how legacy infrastructure poses challenges for effective AI integration. Key insights.