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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate Named a Leader in SPARK Matrix IT Hardware Asset Management (HAM) Tools 2025

Download your complimentary copy of the 2025 SPARK Matrix IT Hardware Asset Management (HAM) Tools 2025 to learn more. InvGate has been recognized as a Leader in the IT Hardware Asset Management (HAM) Tools category of the SPARK Matrix, an evaluation designed by QKS Group to analyze and rank vendors. The assessment highlights InvGate’s position, placing it among the top performers in the global HAM market.

2026 Checklist for Efficient Asset Lifecycle Management

As businesses expand their digital ecosystems and physical asset base, maintaining control, performance, and visibility across equipment becomes more challenging. This is why asset lifecycle management is becoming a foundational discipline in 2026. Organizations need consistency across planning, deployment, maintenance, and retirement. Modern platforms like Asset Infinity support this shift by helping teams streamline operations, automate key tasks, and manage asset data with clarity.
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Depreciation in Collective IQ ITAM: A New Level of Intelligence in Asset Management

Managing IT assets goes far beyond knowing how many devices a company owns. It's about understanding the real value of each asset over time, identifying the right moment for renewal, and, most importantly, turning data into strategic decisions. With that in mind, Almaden has just launched the new Depreciation feature in the Lifecycle module of Collective IQ ITAM- an evolution that takes asset management to the next level by integrating financial control, governance, and operational efficiency in a single platform.

Latest Security Updates from Mozilla, Adobe, and Microsoft #patch

Mozilla releases Firefox 1.45, fixing 16 vulnerabilities, while the older ESR version 15.30 addresses four. Adobe updates critical vulnerabilities in InDesign, Photoshop, and Illustrator. Microsoft also updates various Office versions, tackling critical vulnerabilities and known issues in SharePoint and SQL Server. This month sees a decrease in overall vulnerabilities, emphasizing the importance of keeping applications updated.

How to Detect And Uninstall Comet And Atlas From All Your Company's Computers

Discover how to manage unauthorized AI tools like Atlas and Comet in your organization. Learn how to:✓ Identify machines running unauthorized AI browsers.✓ Create smart tags for banned software.✓ Set up proactive security alerts.✓ Deploy automated uninstallation packages. Whether you're concerned about data privacy, compliance requirements, or unauthorized software installations, this guide shows you how to take control of your IT environment.

Your First-Line AI Teammate #helpdesk #ai

No more fixing the same issues again and again! The AI Assistant jumps in like a tireless first-line teammate, instantly providing the right solution. You choose whether it uses your internal knowledge, public resources, or both. See how easy it is to let AI handle recurring support issues, so your IT team can focus on bigger things. In this video, we used gpt-4.1 for completion and text-embedding-3-large for embeddings.

Reality Bytes: The Rise (and Risks) of Vibe Coding

In this Reality Bytes reunion, Tom, Sean, Tim, Oriana and Megan unpack the buzzy rise of vibe coding — the AI-assisted development trend coined by Andrej Karpathy and already explored by companies like Meta and Microsoft. The panel digs beneath the hype: from accelerated prototyping and accessibility gains to serious risks around technical debt, shadow applications, governance, security and the loss of human accountability. Oriana and Megan highlight the importance of schema, context and genuine creativity, while Tim warns against mistaking speed for quality. Is vibe coding the future - or just another fragile shortcut?

The International Team Powering Almaden's Cutting-Edge Digital Experience (DEX) Solutions

In today’s dynamic and challenging technology landscape, having a robust Digital Experience (DEX) solution is essential. However, it’s the expertise behind it that truly makes the difference. At Almaden, our greatest strength lies not only in the code of our software, but in the world-class intellectual capital that guides our vision and operations.