Operations | Monitoring | ITSM | DevOps | Cloud

Dashboards are now adaptable—not just for admins, but for anyone. Build your own workspace by choosing which widgets to display, arranging them to fit your flow, and deciding who gets to see them. Whether you prefer a personal overview or a shared team snapshot, your data stays clear, relevant, and uniquely yours. Ideal for IT professionals and teams who want flexible, goal-focused visibility across every project or department.

Discover how IT Service Management Works Today and take your business operations to the next level. In this video, we break down the entire IT Service Management (ITSM) process — from incident management and service requests to change control and automation. You’ll see how ITSM tools streamline workflows, boost productivity, and ensure consistent service delivery across your organization. Discover how leading companies utilize ITSM frameworks, such as ITIL, to minimize downtime, enhance customer satisfaction, and facilitate digital transformation.

In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We'll showcase how to promote effective communication and collaboration using Microsoft Teams, run intelligent ticket operations using Microsoft Copilot, manage and track technician availability through Microsoft Calendar, and perform quick ticketing actions using actionable messages within Microsoft Outlook.

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Discover how a Catalog Management System empowers IT organizations to efficiently organize, track, and deliver digital or service assets. In this video, we break down how modern IT teams use catalog management to enhance visibility, speed up service delivery, and maintain data accuracy across the enterprise. Whether you’re an IT manager, CIO, or part of a digital transformation team, understanding catalog management is key to building scalable IT operations.

In this lecture, we focus on streamlining asset deployment. Getting assets into the hands of users quickly and efficiently is critical to maximizing their value. We’ll cover how standardized processes, automation, and clear ownership help ensure deployments run smoothly while reducing errors, downtime, and hidden costs. A streamlined deployment phase sets the tone for the rest of the asset lifecycle.

Ivanti introduces its Neurons for ITSM and LLB 25.4 release, detailing the pilot program and documentation. The roadmap for 2024 and 2025 emphasizes user experience and integration improvements. Enhancements include modernization based on customer feedback, AI features for analyst productivity, and integration updates like NID and app-based registrations. Collaboration tools see updates in native chat and Microsoft Teams, alongside performance and security enhancements.

See your IT data come alive! With Interactive Analytics in Alloy Navigator, spot trends, track SLAs, monitor team performance, and share interactive charts instantly—making IT decisions faster and smarter. Perfect for IT teams and help desks who want fast, clear, and interactive reporting. Interactive Analytics and other great features are coming in the Fall 2025 release of Alloy Navigator.

With Collective IQ and Alma Predict, your IT team can instantly forecast whether existing devices will deliver a good user experience after migrating to Windows 11. What once required hours of manual analysis is now done automatically with AI — ensuring proactive decisions, compatibility, and continuous productivity. The future of IT management has already begun with Almaden. Talk to our specialists and request your personalized demo.