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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Measure Digital Employee Experience (DEX)

Digital Employee Experience is quickly moving from an IT concern to a boardroom priority. According to Gartner, “By 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, up from 30% in 2024.” However, enterprises can still lose up to 470,000 hours per year due to poor DEX highlighting the need for organizations to pay close attention to the experience of their employees. However, implementing a DEX tool alone isn’t enough.

InvGate Presents "Veil": A New Modern Theme Redefining The User Experience

From day one, design has been at the heart of InvGate. Impactful solutions should solve problems but in a way that feels effortless, modern, and easy on the eyes. Today, this belief takes a new level. InvGate Service Management V8 and InvGate Asset Management V3 are officially smoother, cleaner, and sharper. This redesign aims to bring a new level of clarity and refinement to the InvGate experience that aligns with the future we’re building. Keep reading to discover what changed.

Windows 11 End of Life Overview #shorts

Key Takeaways November 2025 marks the first month of the Windows 10 Extended Security Updates program. If you are planning to run Windows 10 for an extended period, ensure you have upgraded to Windows 10 version 22H2. The Windows OS update is the highest priority this month as it resolves a known exploited CVE (CVE-2025-62215). Third-party updates from Adobe and Mozilla have already been released and an update for Google Chrome is expected soon, which means Edge will also need an update. November Patch Tuesday is the first Patch Tuesday after the EoL of Windows 10.

How a HaaS Provider Increased Profits and Efficiency with Collective IQ

Imagine managing a fleet of over 90,000 devices spread across hundreds of clients. Now, add the responsibility of ensuring that every laptop, desktop, or server is always updated, secure, and performing optimally. This is the daily reality for one of the argest Hardware as a Service (HaaS) providers in Brazil, serving over 500 corporate clients with a lean but highly specialized team.

Reality Bytes: Beyond the Shiny DEX Tool (w/ Monica Filak)

Tim, Tom, and Oriana sit down with Monica Filak, Director of Customer Success at Nexthink, to explore what it really takes to turn DEX from a tool into a transformative methodology. Monica shares how her team helps organizations move beyond technology to rethink their people, processes, and communication — bridging the long-standing divide between IT and the business. From creative internal branding to AI-driven efficiency gains, she explains how companies can evolve from “shiny tool” thinking to achieving measurable, human-centered value.

200 EPISODE ANNIVERSARY SPECIAL! PEDRO BADOS RETURNS!

It’s a milestone moment! Our 200th episode of The DEX Show (and the first ever late one — sorry about that!). To mark the occasion, Nexthink Founder and CEO Pedro Bados returns to reflect on Nexthink’s incredible journey and discuss the company’s next era — from the recent investment by Vista Equity Partners to the accelerating fusion of DEX and AI. Pedro shares his perspective on how AI is reshaping the workplace, Nexthink’s vision for “an IT agent for every employee,” and why he’s optimistic about the future of technology and innovation. A landmark conversation to celebrate our big birthday.

Latest Security Updates: Chrome, Firefox, Adobe, and Microsoft #patch

A Chrome vulnerability is identified, allowing for remote code execution. Mozilla updates Firefox and Thunderbird to fix vulnerabilities. Adobe addresses critical issues in Bridge, Animate, and Illustrator. Microsoft resolves multiple vulnerabilities in Windows 10 and 11, along with updates for Office 2016 and 2019. Exchange Server updates are released, with no known exploits, and the T Net framework receives a rare update for an encryption vulnerability.

BMC Footprints vs Remedy (Now Helix ITSM): Key Differences

When it comes to IT Service Management (ITSM), BMC Footprints and BMC Helix ITSM (formerly Remedy) are two well-known tools on the market. However, choosing the right ITSM solution requires careful consideration, as each tool offers different features and benefits. In this blog post, we’ll compare BMC Footprints vs Remedy, exploring their key differences.