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The latest News and Information on IT Service Management, Service Desk and related technologies.

Understanding Microsoft's Latest Zero-Day Vulnerability #patch

Microsoft has identified a zero-day vulnerability in the Windows kernel, rated 7.0 on the CVSS scale. Organizations often misprioritize vulnerabilities, focusing on high-severity scores instead of those actively exploited. Many lower-severity vulnerabilities are chained by attackers. A risk-based approach to vulnerability management is crucial. Current Windows OS versions are affected, and organizations should consider Extended Security Updates to mitigate risks as more zero days are anticipated.

Urgent Security Alert: New Firewall Vulnerabilities Identified. #patch #shorts

Cisco has identified a new attack variant targeting firewalls, highlighting the need for user education on vulnerabilities. A vulnerability discovered on November 5th affects nearly 50,000 devices, with many still at risk as of September 30th. Organizations struggle to expedite updates due to complex configurations and implementation challenges. Recent research indicates that network edge devices are prime targets for zero-day vulnerabilities, emphasizing the need for improved security measures.

Agentic AI and the End of Traditional IT (w/ Robb Wilson)

In a wide-ranging conversation, Robb Wilson—CEO and co-founder of OneReach.ai and author of The Age of Invisible Machines—joins Tim and Tom to explore the rise of agentic AI and its seismic implications for IT, organizations, and society. Robb breaks down the concept of agent runtimes, why conversational interfaces matter more than ever, and how adaptive, self-orchestrating systems will reshape work far beyond today’s service models.

Optimize Your Android Deployments with Ivanti

Whether your organization’s mobile ecosystem consists of bring-your-own devices (BYODs) or corporate-owned devices, the Android operating system is likely part of the mix and has implications on IT and security. Explore some of the latest productivity-boosting tools to help admins automate routine tasks and provide secure, available and accessible mobility for end users of Android.

The Bot Revolution: How Gilbert+Tobin Improved Employee Experience through Service Desk Automation

In this in-depth interview with Steve Thornton, Head of Service Delivery at Gilbert+Tobin Steve reveals how the Service Desk cut the time to resolve issues, increased employee satisfaction and adopted a shift-left approach with improved career opportunities within the service desk – all with the aid of automation bots via Ivanti Neurons. Listen to how Gilbert+Tobin.

UK Cybersecurity Bill #shorts

The UK introduces a cybersecurity bill that enforces stricter regulations for critical infrastructure. As threat actors become more aggressive and utilize AI for advanced attacks, the legislation mandates organizations to respond quickly to incidents. Vendors must notify authorities within 24 hours, and emergency powers are created to improve cybersecurity responses. The emphasis is now on managing exposure in vulnerability practices.

How to Automate Change Management Evidence using Kosli and ServiceNow

Are your deployments getting stuck waiting for approvals? Your code is ready. Your tests are green. But your ServiceNow change ticket is still holding up the release. In most organizations, this isn’t a people problem or a process problem. It’s an evidence problem. Every release has to prove that it met the required checks — tests, scans, reviews, and approvals. But when that proof isn’t instantly available, everything slows down.

IT Asset Lifecycle Management (ITALM) Course

Master the complete journey of IT assets – from planning and procurement to deployment, maintenance, and retirement – so you can maximize value, reduce risk, and make smarter IT decisions. With this course, you'll: This course is designed for learners of all backgrounds who want to understand IT Asset Lifecycle Management and apply it effectively in their organizations. No prior technical expertise is required -- just a desire to improve IT operations, reduce waste, and build smarter processes.