The latest News and Information on IT Service Management, Service Desk and related technologies.
What a high octane few months it has been on Ivanti Neurons for Spend Intelligence! With our first release in October last year our product teams took their first exciting step into solving the difficulties associated with managing the purchasing and delicate balance of cost optimization by combining visibility with targeted action.
At Ivanti, our highest priority is our customer. With that in mind, I thought it would be a good idea to share some research that my team and I have found valuable as we have migrated through the COVID period. The two pieces of Gartner research, highlighted below and linked to on our landing page below, really hit home at Ivanti so we wanted to share them with all of you.
To say that things have changed since March 2020 is so commonplace it’s becoming trite. Everybody knows that people have worked from home where possible. HR and IT functions have dovetailed as never before. The HR personnel are therefore likely to be working from home, but they have an additional pressure: they are supporting, and their managers are managing, teams they can’t see.
Customer experience separates all. Agencies offering B2B services to a diverse clientele often have complex requirements such as multiple integrations, reporting specifications, pre-defined security measures, and more. Due to these constraints, selecting the right customer experience software becomes challenging for them. If you have been experiencing this hurdle, then you are in the right place.
The Internet of Things, better known as IoT. You’ve heard of it, right? But do you know what it is? Simply, it is the interconnection of things (or endpoints) on the Internet to send and receive data. Today, experts calculate that there are 31 billion things connected to the insecure Internet, and growing exponentially. Did you know there are different types of IoT applications?
We often hear that our customers love using Splunk, know the power behind our platform and want to expand usage to IT. But they aren’t sure what steps to take first. We want our customers to maximize their Splunk investment and get them jump-started with Splunk for IT use cases by providing the guidance and best practices they seek.
Hey, here’s some exciting news worth sharing near and far. Ivanti/MobileIron has been named to the Leaders Category of the IDC MarketScape: Worldwide UEM Software 2021 Vendor Assessment (doc #US46957820, January 2021) report. This follows on the heels of Gartner placing Ivanti as a Leader in the Gartner Magic Quadrant for IT Service Management Tools in October 2020.
The world recently passed the one-year anniversary of the COVID-19 pandemic. Even with vaccines rolling out across the world, global lockdowns and travel restrictions continue unabated. The impact continues to be felt in every kind of business and organization, as workers either continue to work from home or adhere to strict health protocols to minimize transmission of the virus in the workplace.
