Increase customer satisfaction by solving issues faster
With ServiceNow Customer Service Management, connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction.
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The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
5 questions on the latest ITSM trends
Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul to get his thoughts on some of the most noteworthy ITSM trends.
Live Demo: IT Business Management
Demo of ServiceNow IT Business Management.
Mission To Mars
Take one giant leap for developerkind with the CreatorCon Mission to Mars. Participants solved programming challenges for traveling to Mars and establishing a colony while learning about Automated Test Framework, Metric Base, and IntegrationHub with IoT devices and bots.
Now on Now: ITOM
Learn how ServiceNow uses its own IT Operations Management solution to reduce P1 and P2 incidents by 67%.
ServiceNow Software Asset Management (SAM)
ServiceNow makes work, work better for people. Our cloud-based platform and products deliver digital experiences that help people do their best work. ServiceNow SAM works seamlessly with other products on the NOW Platform for features such as License Change Projections and Application Portfolio Management. Imagine what’s possible when you run SAM from the same place that you manage the rest of your IT.
ManageEngine Launches Microsoft Outlook Add-In for ITSM Teams
Company Also Provides Actionable Messages for Microsoft Office 365 Users in IT Service Desk Teams.
Knowledge18: CSM Topic Keynote
VP and GM of Customer Service Business Unit at ServiceNow: Abhijit Mitra - Customer Service topic keynote on Tuesday, May 8: How to Differentiate with Amazing Customer and Agent Experiences.
Knowledge 18: IT Topic Keynote led by ServiceNow GM and VP Farrell Hough
IT Topic Keynote led by ServiceNow GM and VP Farrell Hough (entire presentation)
Knowledge18:The Morning Show with ServiceNow Security (Part 1)
ServiceNow's VP and GM of Security Business Unit, Sean Convery. gives Security Keynote at Knowledge18 (Part 1).