Operations | Monitoring | ITSM | DevOps | Cloud

What separates average IT support from truly exceptional service? In this episode of Agents of IT, Ari Stowe sits down with Nora Osman, CEO of Norvana, to unpack how the best organizations are transforming service delivery by combining AI, automation, and human empathy. Nora shares real-world lessons from leading large-scale service transformations, including how a simple shift in perspective turned a struggling service desk into a high-performing customer experience engine. Her approach is clear. Technology alone is not enough. You need context, empathy, and purpose.

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Enroll Windows workstations into Landscape, and use Landscape to manage the WSL instances within the Windows workstation. Learn how to enroll a single Windows machine into Landscape, and also how to perform enrollments at scale, within an enterprise environment.

Discover how AI is transforming IT operations with SolarWinds Observability. In this video, we showcase powerful new AI-driven features designed to help you detect issues faster, reduce alert noise, and stay ahead of performance problems across your entire stack. From applications and databases to networks, cloud infrastructure, and end-user experience SolarWinds AI delivers deep insights where it matters most.

Enterprises in Australia and New Zealand are accelerating AI adoption, driven by strong digital trust frameworks. To remain competitive and compliant, the IT Operations (ITOps) landscape must evolve to manage hybrid complexity and persistent cyber risks. Join us for an exclusive, in-depth webinar as IDC and SolarWinds explore the strategic investments and unique challenges shaping future-proof ITOps across the ANZ region.

Discover the latest innovations in Dashboard Server 7.1 — including powerful new Dashboard Variables, an all-new tile, enhancements to the Alert Tile, and much more.

In this video, Eric Minick from Harness explains the fundamentals of rolling deployments and how they help maintain a seamless user experience during software updates. Key topics covered include: Whether you are looking for simple implementation or consistent application uptime, rolling deployments offer a powerful strategy for modern software delivery. Learn more about Rolling Deployments and Harness Continuous Delivery.

Spec-driven development with AI coding agents could change how you build software. In this GitKon 2025 talk, Erik Hanchett, Senior Developer Advocate at AWS, breaks down why AI coding assistants perform dramatically better when they start with structured specifications instead of raw prompts. If you've been vibe coding your way through complex features and wondering why your AI keeps going off the rails, this is the video for you.

Get a closer look at how Hyperview’s Asset Auto-Discovery simplifies data center infrastructure management by automatically identifying connected assets across your environment. This tour shows how you can save time, improve data accuracy, and gain the visibility needed to manage capacity, power, and change with confidence.