Operations | Monitoring | ITSM | DevOps | Cloud

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DEX in IT Routine: How Digital Experience-Driven Decisions Elevate Operational Quality and Results

In a scenario where IT teams face growing pressure to deliver positive business outcomes, relying solely on technical metrics is no longer enough. During the webinar held on March 26, 2026, Leandro Silva and Bob Kruger spoke about how Digital Employee Experience (DEX) - a tangible discipline supported by specialized tools - transforms IT decision-making, resource prioritization, and strategic value delivery for organizations.
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Increase customer retention & stop leaving money in the shopping cart

We all know the pain and frustration associated with broken software. It's no secret that the internet is rife with broken links, slow pages, and broken shopping carts, often feeling like it's being held together with glue and duct tape. These issues aren't just causing frustration for customers; it costs businesses millions. According to the Consortium for Information and Software Quality, poor software quality cost US companies $2.08 trillion in 2020. Every interaction between a customer and your technology is an opportunity to build or destroy trust.

How to ship a POC in an afternoon: a Claude Code and Upsun walkthrough for product and product marketing

I have an Upsun project that's nothing but proofs of concept. It's a dashboard, basically. Each POC gets its own tile. Click in, and you land on a page with three tabs. The first tab is a written explanation of what the POC argues. The second tab is the POC itself, with a built-in demo that automates a walkthrough of the feature so the recipient can watch it run without me on the call.

Get Ship Done: Everything We Shipped in May 2026 | Harness Blog

AI coding tools promise faster development. What they don't show you is the queue forming at the pipeline, the security scanner you bypassed to stay fast, or the cost dashboard with a line now labeled "unknown" that is steadily growing. In May, we shipped 60+ features in 31 days across the entire delivery system: not just the editor, but everything downstream of it.

Best APM for Small Teams Without Dedicated DevOps in 2026

You don’t have an SRE. There’s no platform team. Your “monitoring strategy” is someone checking Slack for error alerts. When production breaks, the same two or three senior devs drop everything to debug. Sound familiar? Most APM tools are built for organizations with dedicated operations staff. They assume someone has time to configure dashboards, tune alert thresholds, and learn a complex query language. That person does not exist on your team.

Best Error Monitoring for Rails in 2026

You deploy on Friday. Sidekiq starts failing on a job that worked fine in staging. Your error tool shows you a NoMethodError on line 47. But it doesn’t tell you that the job only fails when processing records created after the migration you ran on Thursday. The stack trace is correct and completely useless at the same time. This is the core problem with general-purpose error monitoring on Rails apps. Rails teams deal with N+1 queries that cascade into timeout errors.

DNS Spy Now Has an MCP Server. Ask Your AI About Any Domain.

DNS monitoring should be simple. You want to know if something changed. You want to know if a record propagated. You want to know if a phishing site just went live with your brand name in the domain. But in practice it takes work. You log in to a dashboard. You click through menus. You run a check, copy the output, paste it somewhere else. You repeat that process every time someone on the team asks a question. AI assistants like Claude and ChatGPT could help.

Premium self-hosted runners are generally available

In December, we shared our plans to introduce pricing for self-hosted runners. You told us loud and clear that a free option matters. Today, as Premium Runners become generally available, we are happy to share that we will continue to have a free tier, which includes the use of up to 100 self-hosted runners as part of your plan. If your team needs more scale, dedicated support, or advanced management features, you can upgrade to Premium Runners when you’re ready.

How IT Teams Can Start Their AI Automation Journey | Agentic AI, ITSM & Zero Ticket IT

How should IT leaders approach automation and AI? Where should they start, and how can they drive measurable results without getting caught up in the hype? In this episode of Agents of IT, Fran Fernandez and Zach Austin sit down with Chris Ellis, Senior Technology Solutions Specialist at RICOne, to discuss practical IT automation strategies, agentic AI, service desk transformation, and the journey toward autonomous operations.