Operations | Monitoring | ITSM | DevOps | Cloud

opsdemon

Latest posts

Don't let compliance & security haunt you: What to expect in an audit

It’s Cyber Security Awareness Month, and many IT professionals are being haunted by the thought of gearing up for a security and compliance audit. Preparing for an IT audit can take months of planning. It can be time-consuming, uncomfortable, and stressful. Guess what else takes a long time and can be uncomfortable and stressful? Creating a human!

5 Weird Use Cases for Log Management

We’re all familiar with the typical use cases for log management, such as monitoring cloud infrastructures, development environments, and local IT infrastructure. So we thought it would be fun to cover some of the less usual, more wild use cases for log management, just to show that log management tools are more versatile, and more interesting, than they may seem. If any of these use cases look too interesting to ignore, let us know and we can do a full article on them!

Announcing the Logz.io Search Bar

Engineering teams hoping to gain full-stack observability into their environment need access to the relevant logs, metrics, and traces generated by their cloud infrastructure and applications. Accessing the relevant data quickly is essential – not just because it is more convenient, but because faster engineers are also business-critical for many organizations.

New Microsoft Teams Performance Monitoring Solutions Buyer's Guide Helps Businesses Choose the Right Solution

Many organizations have become reliant on Microsoft Teams as the central hub of the digital workplace, allowing teams to work together more efficiently, amalgamating chat, file sharing, email, calendar, meetings, and integrations with countless third-party solutions all in one place. With this reliance comes the need for 24/7 reliability, so that users can stay productive on Microsoft Teams.

SRE and Fighting Games

When learning SRE, you might find its principles a bit unintuitive. For example, it might be difficult to learn why aiming for 100% reliability is wasteful, or how reliability isn’t the same as availability, or why failure ought to be celebrated. Believe it or not, there is a method to these ideas. My goal in this article is to shed light on the principles and to leave you a believer, such that you’ll take steps towards starting SRE practices.

Customer Service Ops & PagerDuty Zendesk Integration v3 Full Case Ownership Use Case

PagerDuty's Zendesk Integration enhances communication between engineering and support teams by providing visibility to high-impact incidents via the PagerDuty Status Dashboard that is integrated into the Zendesk interface. Automate workflows for a fast-paced support team and provide the right level of information so they can interact knowledgeably with their customers while also reducing time and effort.

PD, Salesforce Service Cloud, Slack: Proactive Case Escalation & Slack-First Intelligent Swarming

Learn about and see how PagerDuty, Salesforce Service Cloud, and Slack empower collaboration across your organization to accelerate time to resolution. Proactively improve customer satisfaction in real time and break down silos to connect customer service teams with engineering teams to address incidents quickly when seconds matter. Enjoy greater control when resolving issues and anticipating customers' needs through an incident command console that gives customer service agents and stakeholders instant updates on critical, customer-impacting issues.

Full Circle: From Puppet to Google and Back Again

Deepak and Kelsey have a long history in a shared industry — they both worked at Puppet when it was still called Puppet Labs, and collaborated on some of the most exciting projects that made Puppet what it is today. Join Deepak and Kelsey for a fireside chat during which they’ll discuss the evolution of configuration management and automation, how their careers have overlapped and diverged, and what they envision for the future of cloud and ops.

Instrumentation for C# .NET Apps with OpenTelemetry

OpenTelemetry is the recommended path today for instrumenting applications with tracing in a standard, vendor-agnostic and future-proof way. In fact, OpenTelemetry (nicknamed OTEL) encompasses all three pillars of observability: tracing, metrics, and logs. The tracing element of the specification is now stable with the rest following. This is innovative stuff! You can read more on OpenTelemetry and the current release state on this guide.

4 Tips to Streamline Intelligent IT Automation Deployment

According to a recent global survey by Deloitte, 73%of respondents said their organizations have officially embarked on a path to adopting intelligent IT automation. That being said, only 26% of survey respondents that are piloting automations and 38% of those implementing and scaling actually have an enterprise-wide intelligent IT automation strategy. So, what’s standing in their way?