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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Admin Panel - Custom User Properties - xMatters Support

You can use custom user properties to store additional information about people your organization. You can use this information to sort, find, and organize users, as well as to notify teams based on particular criteria, like a specific skill set. Custom user properties are configured in the Admin or Settings menu and appear as optional or required fields in each user's profile.

The why and how behind running incident response game days

In any high pressure situation, the key to fast action is preparedness. And that’s true when it comes to incidents, too. Documenting and training your team on your incident response processes is essential to ensuring a coordinated and efficient response effort. And training sessions, or game days, as they’re sometimes called, are one way to get everyone up to speed.

Introducing PagerDuty AIOps: Harnessing the Power of AI to Transform Modern Operations for the Enterprise

Today, PagerDuty launched a new AIOps solution to leverage the power of AI, provide built-in automation and build on the company’s foundation data model to transform modern operations for the enterprise. PagerDuty has long suppressed noise to help distributed development teams focus.