The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
At Vanta, our goal is to nurture a positive security culture in everything we do—which is especially critical given that helping our customers improve their security and compliance posture starts with our own. Employees are the key to our security resilience, so we strive to build and support a strong culture of incident response in tandem. Here’s what that means to us at Vanta.
Root cause analysis (RCA) is a systematic approach to defining symptoms, identifying contributing factors, and repairing faults when problems arise. The process can be applied to virtually any problem in any industry, from NASA’s Apollo 13 mission to everyday tech problems that happen within modern IT departments.
Four years ago tomorrow, our team rang the bell to open the NYSE for PagerDuty’s IPO. We spent two weeks traveling to meet hundreds of prospective investors in person, sustained by a diet of Cheetos and green M&Ms, sneaker-clad walks to meetings, and unwinding with bad karaoke. We’ve grown in many ways in our first four years as a public company. We have more than doubled the number of customers on the PagerDuty platform, and nearly tripled the number of users.
I see it daily in my role, IT organizations are paying for best-of-breed monitoring tools but struggle to tie the pieces together between these siloed systems. The wound of these silos is further punctured when incidents arise. Incidents are costly for so many reasons, like wasted company resources, potential revenue loss, customer satisfaction, employee burnout, etc. This is exactly why BigPanda exists, to apply AI to the complex problems IT operations, NOC, SRE, and DevOps teams face daily.
In today's digital age, IT departments play a crucial role in maintaining the overall functionality and security of an organization. One essential tool for managing service outages and downtime is the incident response playbook. This comprehensive guide provides IT departments with the necessary processes and strategies to resolve incidents in a timely and efficient manner.
When it comes to time-sensitive events, instant, reliable communication is key. In the past, pagers were relied on for quick communications as they allowed people to communicate on the go and without access to a landline. But today, the availability of cellphones has made the portability of communication devices a standard feature, and communication technology has advanced significantly, begging the question – What is the use for pagers today?
When your incident response process is centered around a service catalog, responders are able to more quickly pinpoint the service or functionality that’s down, bring in the team or experts, and then get to solving the problem faster. Saving even a few minutes can have a big impact on decreasing the costs around incidents and outages, so having up-to-date service details at your fingertips can make all the difference.
