Operations | Monitoring | ITSM | DevOps | Cloud

In today's ever-changing digital development landscape organizations face the challenge of delivering high-quality software quickly and efficiently. Developing and producing new products and updates is a compelling but fundamental part of any technology business. But ensuring the process runs smoothly to make certain that your release reaches your customers as expected can be challenging. This is where release management tools come in.

While SMS alerts are handy, they also tend to be tricky. Across 120+ countries, we continuously deal with compliances & regulations from Vendors, Government, and Phone carrier companies. Other alert channels similar to SMS are a lot less cumbersome with higher delivery rates. Let’s take a look at the available options to switch from SMS.

This month, we’re focused on sharing a more comprehensive picture of our reliability and availability. We experienced 6 extended incidents, 2 of which were due to an upstream third party. While we always want to be transparent with our performance against our stated goals, it’s crucial to note that, while they lasted 60 minutes or longer, the impact of these August incidents on our business operations was relatively minimal.