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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

InvGate Service Management Slack Integration: Support Without Leaving Slack

Jul 23, 2026 By Natalí Valle In InvGate
Most of your employees already spend their day in Slack. So when something breaks, when they need access to a tool, or when they just have a quick question for IT, the last thing they want to do is stop, switch context, open a portal, and fill out a form. That friction is exactly why so many issues never get logged, and why the ones that do often arrive late and half-described. The InvGate Service Management Slack integration closes that gap.
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motadata

Post-Quantum Cryptography and How to Prepare Your Organization

Jul 22, 2026 By Poonam Lalani In Motadata
Do you actually know where encryption lives inside your infrastructure? Not the vendor's answer. The full map: every TLS handshake, every signed software update, every VPN tunnel, every certificate your systems trust. That map is where post-quantum cryptography starts to matter. The technology has moved from a research topic into a compliance deadline, and the algorithms protecting your data today were built for a world without quantum computers.
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3 Things Leaders Must Know About Scaling AI

Jul 22, 2026 By Ivanti In Ivanti
AI is moving faster than ever, but is your governance keeping up? In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, breaks down the critical gap between AI adoption and responsible scaling. While speed is rarely the issue, trust and accountability are becoming major roadblocks for IT teams. We explore why nearly 70% of IT pros have witnessed AI hallucinations and how unclear ownership can stall even the most advanced AI initiatives.
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motadata

Security Observability: Pillars, Use Cases, and How It Works

Jul 21, 2026 By Poonam Lalani In Motadata
When an alert lands, does your team already see the full story, or does the work start with pulling scattered data together from one tool after another? For many organizations it's the second one, where the incident itself takes a backseat while analysts hunt across dashboards. The evidence is right there, scattered across platforms that don't share context. Security observability exists to close that gap.
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Alloy Software

AI-Assisted Documentation Search Goes Conversational

Jul 21, 2026 By Anna Markova In Alloy Software
Conversational AI has arrived in Alloy Software documentation, making it easier to find the exact answers you need. Ask a question, follow up naturally, and refine the response until you reach the right instructions or product details, without starting over or digging through pages. The redesigned experience keeps the conversation in context and lets you go as deep as you need.
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Alloy Software

ITSM Reporting Metrics: The KPIs That Matter and How to Report Them

Jul 21, 2026 By Alloy Software In Alloy Software
Discover the ITSM metrics that matter most—and how focused, action-oriented reporting can turn service data into better decisions. Effective IT service management depends on visibility, and visibility depends on measurement. Reliable reporting gives IT teams a factual basis for decisions and replaces assumptions with evidence.
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What's New with Autonomous Endpoint Management UEM, DEX, Platform, UWM, EPM 2026.3

Jul 20, 2026 By Ivanti In Ivanti
Ivanti Autonomous Endpoint Management does exactly that — and we just made it smarter. Here are the latest innovations coming in July 2026, from new AI capabilities that ground decisions in real-time data to platform milestones that deliver full endpoint control across physical and virtual environments. Here's what's new: → Connected AI-Assisted Workflows: Device Query Builder, PowerShell Stages and AI Insights — unified into one execution layer.
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