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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

Customer Appreciation Ideas: Ways to Say Thank You

Nov 21, 2022 By Infraon In Infraon
When there is a new product on the market and the marketing of the said product, you will acquire new customers. It is simple enough to expand your customer base. But how do you ensure they remain your customers for life? Studies show that acquiring new customers is more expensive than retaining existing ones. So, customer retention plays a vital role in helping your profit margins. It follows that when customers are loyal, they deserve to be appreciated.
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Infraon

The Top 10 Essential Asset Management System Requirements in 2023

Nov 18, 2022 By Infraon In Infraon
Prioritizing the management of a company’s assets over all other management efforts is crucial. Businesses that deploy asset management systems more often see more benefits and ROI than ever. Over the years, the asset management system has enabled numerous businesses and companies to save significant money and administrative labour. For regulatory compliance reasons, asset records are necessary for both physical and digital assets to support effective resource planning.
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Infraon

Types of Customers and What They Need

Nov 18, 2022 By Infraon In Infraon
In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or service. They are interested in learning more about what you have to offer.
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Infraon

What is customer-facing? Customer facing roles 101

Nov 18, 2022 By Infraon In Infraon
“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development.
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Why Preventative Maintenance Software is Important for Business? || Asset Infinity

Nov 17, 2022 By Asset Infinity In Asset Infinity
This video explains the importance of preventative maintenance software for every business. Preventative maintenance systems help companies visualize and automate work order processes and handle maintenance tracking throughout the maintenance request cycle. This improves internal communication and reduces the need for micromanagement of technicians. Most preventive maintenance software solutions offer role-based access to work orders, allowing only authorized users to mark them as complete.
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Infraon

What is Customer Satisfaction Score (CSAT)? How to Calculate and its Benefits

Nov 17, 2022 By Infraon In Infraon
Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect loyalty and retention. Satisfied customers will continue doing business with a company, and they will also recommend the company to others.
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Infraon

RFID Asset Tracking in Hospitals

Nov 17, 2022 By Infraon In Infraon
Hospitals and healthcare facilities can handle a variety of equipment and gadgets with the use of asset-tracking systems. However, many systems are antiquated, unstable, and prone to errors, which adds time and money to what should be a quick procedure. RFID asset tracking allows you to collect asset data in a fraction of the time it would take to locate your assets manually. RFID offers a fully automated and significantly more reliable method of tracking medical equipment.
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Infraon

How to Improve Your Hospital Asset Management Plan in 2025

Nov 17, 2022 By Infraon In Infraon
As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical assets.
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servicenow

3 benefits of digitizing the customer experience

Nov 17, 2022 By ServiceNow Blog In ServiceNow

Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate when cutbacks are running rampant. Investing in digital strategies to connect people, processes, and systems can yield a unified approach to customer service that drives efficiencies, empowers colleagues, and increases customer loyalty.

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