ITSM Trends in 2026
Explore how AI-driven automation is reshaping IT service management for a faster and smarter enterprise in 2026.
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Productivity in the Age of AI - DEXOps 1:1 with Scott Pope
In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report. Also: Arsenal. Briefly. And yes, Tom still needs to update the show music. Hang in there.
AI Is Everywhere, So Why Isn't It Delivering Business Value?
Enterprises have never had more access to artificial intelligence and less certainty about what it is delivering. Generative AI tools now sit inside everyday workflows, embedded across productivity software and operational systems employees rely on for critical work. They generate insight at scale, reveal patterns more clearly than before, and offer earlier visibility into potential risk.
Integrating DCIM and ServiceNow: 4 Customer Success Stories
Managing assets, tickets, and workflows across multiple data center sites can be complex and time-consuming. When IT service management (ITSM) and DCIM tools operate in separate silos, teams often face incomplete information, duplicated effort, and limited visibility into the physical infrastructure. Integrating Data Center Infrastructure Management (DCIM) software with ITSM platforms like ServiceNow ensures that asset, configuration, and ticket data remain aligned across systems.
Innovators Hub Explained
See how Innovators Hub streamlines your support experience and empowers you to find solutions quickly and efficiently!. Chapters.
What is IT Financial Management? And How ITAM Can Help
IT spending is expected to hit $5 trillion globally this year—and organizations need clarity on where every dollar goes. In this video, we break down IT Financial Management (ITFM): what it is, why it matters, and how it helps businesses make smarter technology investments. This guide will help you build a foundation for financial clarity and accountability.
It's Over, ITSM AI
Resolve just dropped a new single: “It’s Over, ITSM AI.” Fast. Loud. Early-2000s pop punk energy. Total breakup anthem. For everyone done with endless tickets and empty AI promises… Autonomous resolution has entered the chat. Watch the video. Press play. Break up with bad ITSM AI.
Service Level Agreement (SLA): A Simple Guide for Businesses
Service Level Agreements are operational controls that guide response priorities, manage commitments, and evaluate delivery quality across IT and business services.
Designing IT for Reliability, Regulation, and Scale: ITOps in MEA
In this first episode of the FSO Spotlight Roundtable Series, we focus on the Middle East and Africa (MEA)—a region where enterprise IT maturity is shaped as much by government-led digital agendas as by organizational priorities. This discussion features regional IT solution experts from across MEA, who share ground-level perspectives on how enterprises are navigating observability, infrastructure design, vendor choices, and operational maturity amid uneven infrastructure readiness and evolving regulatory practices.
What is DEX Ops?
For decades, IT operations have been built around incidents, SLAs, and ticket closure rates. Success has been defined by how quickly tickets are resolved and whether service levels are met. But the modern digital workplace has changed. Employee productivity, digital adoption, collaboration quality, and business performance depend on far more than ticket metrics. A device that “works” but performs poorly still erodes productivity.