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The latest News and Information on IT Service Management, Service Desk and related technologies.
ITSM Change Management to Control Continuous Cost Optimization
I’ve been writing about continuous cloud optimization for a while now, and recently, I’ve spoken with several organizations to understand any challenges they’re currently facing in their automation journey. Their insights would help us understand how we can improve our technology to better support them. I discovered two fundamental themes behind their challenges.
How to Cohesively Execute Change and Release Management
Strategic changes and new deployments in all growing businesses are expected. So by design, businesses need to be adaptive to new changes. When such transformations are being undertaken, organizations need to continue preserving their infrastructures while complying with pre-defined timelines. To efficiently manage such deployments, organizations make use of ITIL concepts like change and release management.
A Successful ITSM Implementation Starts With 4 Checkboxes
You’ve been contemplating adopting a new ITSM solution for some time. The current one handles the bare minimum—it helps your team churn through a ticket queue—but you know there are other solutions capable of more. So what’s standing in your way? Implementing that new platform seems time-consuming and stressful. But it doesn’t have to be.
Inventory Management with a barcode scanner
No company likes to admit that it loses money because of poor inventory management. Whether it’s because you’ve lost the equipment or you don’t know who has it in their hands, you’re wasting time trying to find it, and as they say, time is money… Have you thought about inventory management with a barcode scanner? It’s best to take care of your inventory, and barcode scanner(s) might be the solution.
Derek Saves the Day with Network Monitoring
Network Monitoring solutions, much like the diagnostic and surgical tools of a medical professional, make it easier for the IT team to discover and locate devices installed within the network or operated via the cloud. These systems make it easier for the IT operations team to understand the ongoing issues in real-time, as and when they occur. Whether it is uptime, disk space, or any other performance issues.
IT analytics in 90 seconds: Manage your ServiceNow processes like a pro
Identify procedural bottlenecks that are impeding incident closure, and stay on top of every process involved in resolving an incident using Analytics Plus for ServiceNow.
10 features to consider when choosing your MSP support tool
Managed Service Providers (MSPs) in IT have the unenviable task of hastening the digital transformation in companies, especially during these trying times. It becomes even more onerous, considering that the hardest-hit segment of Small and Medium Businesses (SMBs) are their major customers. According to the Global State of the MSP report, cloud migrations and security are expected to be the top drivers of MSPs growth for MSPs in 2020.
Lessons from the city of Copenhagen
Implementing change in large organizations is always a challenge, and the City of Copenhagen, with its 45,000 employees, is no exception. Three years ago, we embarked on a journey to implement a central enterprise service management portal using ServiceNow HR Service Delivery. Our objective was to improve the employee experience.
Keeping Your CMDB Up To Date in Distributed Times
The configuration management database (CMDB) is meant to be a single source of truth to link IT elements with the application processes that underlie the business services. In the age of ITIL, a common repository to store information about your hardware and software assets, made sense. But with today's dynamic and distributed hybrid IT infrastructure, how do you keep your CMDB up to date? Should you even try?