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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

MCP Apps: On Call Compensation Report and Service Dependency Graph

Apr 17, 2026 By PagerDuty Inc. In PagerDuty
This April, PagerDuty's MCP server expands with powerful new capabilities across Analytics & Reporting and Business Services. Teams can now surface aggregate incident data, service metrics, and team metrics — giving operators instant access to the operational insights that matter most. On the Business Services side, the release adds business service dependencies, subscriber management, impacted services analysis, and priority mapping. Rounding out the release are two new MCP Apps (on our experimental branch): Service Dependency graph. and an On-call Compensation report.
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Incident.io

Why post-mortem action items die

Apr 16, 2026 By Article In Incident.io
You can run the best debrief of your life. Honest timeline, blameless tone, real insights. People leave the room nodding. And then nothing happens. This is the last mile problem of post-mortems - and it's an easy trap to fall into. When you've just been through a stressful incident, getting it back up is the priority. Once it's over, the post-mortem itself can feel like the finish line. You've documented what happened, been honest about it, identified what went wrong. It feels like the work is done.
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In the Age of AI, Taste Isn't About Aesthetics

Apr 16, 2026 By Rootly In Rootly
AI can generate a UI in seconds. So what do designers actually bring to the table? Marcela, Principal Product Designer at Rootly and former Founding Designer at Ramp, has spent 20 years in design. Her answer: taste isn't about aesthetics or crafting pleasant interactions. It's about asking the uncomfortable questions, and choosing the right problem, not the easiest one.
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pagerduty

PagerDuty Invests in the AI-First Operations and Resilience of Healthcare and Crisis Response Organizations

Apr 16, 2026 By Debbie O'Brien In PagerDuty
At PagerDuty, we believe operational excellence and social impact are inseparable. As AI rapidly transforms how nonprofits operate, our AI and agentic technology empower mission-driven teams to automate complexity and focus their limited resources on what matters most: delivering reliable services that create meaningful impact at scale.
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incidenthub

Why IncidentHub's Alerting is Better than Other Status Page Aggregators'

Apr 15, 2026 By Hrishikesh Barua In IncidentHub
IncidentHub tracked 48000 SaaS and Cloud outages in 2025. The average organization depends on 100+ SaaS apps, making third-party vendor monitoring a crucial aspect of risk management and business continuity for almost all modern organizations. Better SaaS outage alerting is about monitoring the right parts of your third-party services, and routing alerts to the right people at the right time.
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signl4

SIGNL4 Update: Stakeholder Communication and Signl Status Notifications

Apr 14, 2026 By SIGNL4 In SIGNL4
When incidents happen, they rarely stay contained. Customers, partners, and internal stakeholders are often affected – but too often, they’re informed late or not at all. In critical situations, that lack of communication can quickly turn into real business risk. With our latest SIGNL4 release, we’re changing that.
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signl4

Incident Response Is Broken Without Stakeholders in the Loop

Apr 14, 2026 By SIGNL4 In SIGNL4
Yet status pages are not enough for modern incident communication. In incident response, the conversation has traditionally centered on speed and resolution – how quickly teams can detect, escalate, and fix issues. But in practice, incidents don’t exist in a vacuum. They ripple outward, affecting customers, executives, partners, compliance teams, and even public perception. That broader circle – the stakeholders – is often underserved by conventional tooling.
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bigpanda

Introducing the BigPanda L1 Agent: An autonomous L1 operator for your enterprise

Apr 13, 2026 By Nathan Bao In BigPanda
Every enterprise IT leader facing the spiraling complexity of modern IT environments has a version of the same conversation. How can we manage the increasing complexity of more services, more dependencies, and more layers of observability and monitoring? Their answer would add headcount to the NOC, sign another Global System Integrator contract, and buy your organization another year.
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mezmo

The Runbook Problem: How AURA Documents What Teams Don't Have Time to Write

Apr 10, 2026 By Mezmo In Mezmo
Runbooks are rarely missing because teams don't value them. They're usually missing because incident response, follow-up, and platform work compete for the same limited time. By the time an issue is resolved, the knowledge is fresh, but the window to document it is already closing. That gap creates familiar failure modes: over-reliance on senior engineers, slower handoffs, and less confidence for whoever is on call next.
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onpage

Top Hospital Mass Notification Software: OnPage (2026 Guide)

Apr 10, 2026 By Michelle Chua In OnPage
We’ve all seen scenes in Grey’s Anatomy where a Code Silver or a Code Purple is announced, and suddenly everyone is seeking cover or springing into action. But how are these critical alerts actually communicated inside hospitals? Behind the scenes, mass notification systems power the rapid, coordinated delivery of these codes, ensuring patients, staff and the larger community are made aware of the situation to keep them safe.
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