The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
When we announced the launch of our Postmortem Guide, I wrote about the value of performing blameless postmortems and how to establish a culture of continuous learning. In this final installment of our blog series on postmortems, I share how to have effective postmortem meetings.
Today, we are excited to announce PagerTree now officially supports stakeholder notifications! With stakeholder notifications it’s easy to keep executives, product managers, or other individuals informed of the status of ongoing incidents.
I’m happy to share that 2018 marked another successful year for OnPage, thanks to our wonderful customers, partners and team members. It was a year of product and sales achievements, emphasizing the growth and increasing value of our organization.
Did you ever have your customer success team (if you have the chance to have one!) overwhelmed by customers throught the support chat when facing minor incidents or even major outages, having to update all those worried customers in real time throught dozens of different channels as the engineering team finds out and resolves the issue? Support costs time, energy and money. What if all of your users could all connect to one single status page that would answer all of their questions?
Have you ever been on one of those phone calls with several other human beings where you’re all almost screaming at each other while trying to troubleshoot an issue when something’s going wrong that needs to be fixed right this instant? Did you really enjoy that experience and want to do it all the time? My guess is no.
At PagerDuty, we’re counting down the days until the RSA Conference! Why? Because, in addition to being excited to see everyone there, we also have lots of new information to share—information in line with this year’s conference theme: Better. More specifically, how to improve security at your organization by having better processes and better collaboration.
With our on-premise alerting software Enterprise Alert you can deeply integrate into your IT infrastructure and other backend systems as well as communication infrastructure. For some alerting scenarios it might be useful to notify teams independently from your own communications environment or infrastructure. In this case our new app-based alerting service SIGNL4 can be a great asset. SIGNL4 is a plug&play cloud solution.
This month is a big month for PagerDuty—we turned 10 on February 18! I never imagined we’d reach this milestone, honestly. A lot of Dutonians have asked me recently: When you first started PagerDuty, did you ever imagine it would become what it is today?
