Fortune Brainstorm Tech: How to Hire (During an AI Arms Race)
Hear PagerDuty SVP of Engineering discuss with her peers from Udacity, DraftKings, Uniphore and Palo Alto Networks about how to strategize for hiring and keeping AI talent.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
My Criteria for Automated Incident Response Tools
Managing incidents manually isn’t realistic when their number keeps growing. That’s where automated incident response tools come in. They handle routine tasks so you can focus on actual problem-solving. In this blog, I’ve put together a list of the 9 best automated incident response tools for you. I looked at each one based on four key areas of the incident response process. This will help you see how they handle everything from start to finish.
The Next Wave of Automation Makes More Room for Humans
When a system goes down, the impact isn’t just technical. It’s the people in the center of it who adapt, improvise, apply their judgment, and keep the business moving forward. I’ve worked in operations for more than 25 years, and one thing I’ve learned is that in any system, it’s the humans who are the truly resilient part.
Demo Roundups! Breaking the MTTR Bottleneck: Automating Diagnostics for Modern Incident Response
Discover how PagerDuty Automation eliminates the manual triage bottleneck that's slowing down your incident response. In this demo, you'll see how automating diagnostics can compress resolution times from hours to minutes by instantly analyzing your environment, correlating events across systems, and identifying root causes with transparent AI reasoning.
PagerDuty Joins Glean's AI Ecosystem: Unlocking More Seamless Incident Management
Today, we announced that PagerDuty is now officially part of the Glean MCP Directory! This partnership brings together two leaders in AI-powered productivity and operations, making it easier than ever for organizations to connect PagerDuty’s incident data directly to any AI tool or agent in their stack through the standardized Model Context Protocol (MCP). PagerDuty is the first (and currently only) incident management partner that is available via Glean’s AI ecosystem.
Meet the Humans Behind The Service Restoration
Behind every incident is a team working to make things right. Get to know some of the engineers who worked behind the scenes to help resolve the August 28th Kafka service disruption.
Introducing the BigPanda observability and monitoring tool rationalization framework
When enterprises run dozens of monitoring and observability tools, performance gaps almost always emerge. By applying the BigPanda Observability Scorecard, our customers consistently see their tool portfolio fall into three groups: In some cases, removing bottom-tier tools can reduce portfolio complexity by double digits while cutting operational noise by as much as 35-40%. This simplification reduces costs while creating a leaner, more reliable monitoring environment that strengthens service availability and operational efficiency.
How to analyze observability and monitoring tools for actionability
Choosing the right observability tools is critical so ensure your teams get actionable insights. In this video, we explore how to evaluate observability platforms based on their ability to detect anomalies, link causes, and trigger effective responses.
From plan to practice to prevail: my conversation with Chris Johnson, host of the MSSP 1337 podcast
In cybersecurity, prevention often gets most of the attention. But no matter how strong your defenses are, incidents will happen. And how you respond in that moment of truth defines resilience. That’s why I really connected with a framework Chris Johnson shared with me on the MSSP 1337 podcast, the 3 P’s – plan, practice, prevail.
Physician On Call Schedule: How to Create an Effective, Fair & Reliable Call System
Providing continuous, high-quality care takes more than clinical expertise—it depends on well-designed physician on call schedules that balance patient safety, physician wellness, and operational efficiency. Whether you manage a residency program or a multi-specialty group, creating an effective physician call schedule—or a broader provider on call schedule—is critical for 24/7 coverage and clinician well-being.