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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

bigpanda

AI-driven contextual mastery for incident response

Apr 17, 2024 By Jason Walker In BigPanda
Context is fundamental to well-run tech operations, which require an understanding of systems, services, architectures, and teams to interpret the real-time data streaming in from observability and change systems. The delivery of context is crucial for effective operations performance. And it’s a universally important skill set for tech Ops teams to master.
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bigpanda

BigPanda delivers full context for faster, scalable AIOps

Apr 17, 2024 By Katie Petrillo In BigPanda
The teams that keep IT services running all share one thing: a need for data and knowledge that spans their systems and tools. Yet, they often lack the vital cross-system context necessary to analyze and collaborate effectively to remediate incidents quickly. BigPanda is proud to announce new features and capabilities that enable you to leverage historical incident records and institutional knowledge.
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Overview of Playbooks - Incident response automation

Apr 17, 2024 By Spike In Spike
Playbooks are a powerful tool to automate common actions in your incident response process. It's like a pre-programmed sequence of steps your team should take when specific incidents occur. Instead of scrambling to remember protocols or manually initiating a series of tasks, responders can activate a Playbook with a single click. This triggers a predefined set of actions, such as notifying team members, setting incident severity/priority, or creating support tickets, all tailored to the nature of the incident.
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rootly

Navigating On-Call Compensation for SREs: Strategies and Insights

Apr 17, 2024 By Jorge Lainfiesta In Rootly
I was once at a rooftop party with a doctor on her day off: everybody was vibing to a great DJ, escaping Barcelona's summer heat with a beer or a mojito. However, she couldn't drink at all, not until 20:00:00. She was on-call and couldn't let loose. She literally counted the seconds left on her shift. "It sucks, but at least I get paid for it," she kept explaining.
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site24x7

Deliver efficient communication through incident templates

Apr 16, 2024 By Arun Madhavan In Site24x7
Imagine this scenario: Imagine this scenario: You are a user of an online service, and suddenly you encounter a technical glitch. You head to the status page for updates, expecting clear information about the issue. However, you are met with vague or unstructured updates, leaving you uncertain about the severity and resolution timeline of the problem.
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pagerduty

The role of psychological safety in incident response

Apr 15, 2024 By Mandi Walls In PagerDuty
Incidents impacting your customer and user-facing services can be stressful, both for the responders on your team who are working on a resolution, and for the other stakeholders in your business. For teams to solve incidents quickly and effectively, responders need to be able to trust each other and stakeholders have to trust the responders. This level of trust is hard to cultivate if your organization doesn’t have a significant amount of psychological safety.
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squadcast

Squadcast Ranks in the Top 10 Incident Management Tools Report by G2

Apr 12, 2024 By Sanjog Sandhu In Squadcast
Reaching the top 10 tools in the Incident Management category marks an important milestone for Squadcast. This accomplishment underscores our commitment to actively incorporate customer feedback into our product development process and vision. From the outset, our objective has been to design a platform that streamlines Incident Response workflows by integrating On-Call Management, Incident Response, SRE, AIOps, and Automation into one cohesive system.
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squadcast

Streamline Incident Resolution with Squadcast's Outgoing Webhooks

Apr 12, 2024 By Chitra Bisht In Squadcast
Incident responders often find themselves under pressure to resolve issues quickly and efficiently. Once the alert comes in and the incident resolution starts, the actions taken in the next few minutes can make all the difference. Essential actions involve collaborating with team members and invoking specialized scripts for common issues like disk space shortages or server restarts.
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opsmatters

PagerDuty Alternatives: Which is the Best for Your Team?

Apr 12, 2024 By OpsMatters In OpsMatters
PagerDuty is an incident management platform that uses its SaaS-based operations to prevent and manage business-related problems while maintaining a smooth customer experience. Used by developers, IT persons, and DevOps, PagerDuty ensures that businesses get the required data that could help them manage events that can impact their brand reputation and revenue. Their business-wide incident response, hundreds of integration tools, machine learning, on-call scheduling, and escalations make PagerDuty a popular incident management platform.
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