In this clip, Colette explains what the underlying issue is with DORA metrics. About the episode: What if we told you that everything you thought you knew about incident response was wrong. Well, at least some of it. That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making have actually been having a negative impact on you, your team and your organization.

Playbooks are a powerful tool to automate common actions in your incident response process. It's like a pre-programmed sequence of steps your team should take when specific incidents occur. Instead of scrambling to remember protocols or manually initiating a series of tasks, responders can activate a Playbook with a single click. This triggers a predefined set of actions, such as notifying team members, setting incident severity/priority, or creating support tickets, all tailored to the nature of the incident.