Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Cloudflare outage? The Domino Effect!

This day started a bit abruptly, with several services experiencing outages due to a Cloudflare outage. It started approximately at 06:34 AM UTC. Check the official announcement. What came next was a domino effect through many popular services over the internet. Major services like Gitlab, Notion, Hubspot, Digital Ocean, Monday, Recurly, and a lot more. We registered incidents from 230 services between the outage was published until it was marked as resolved.

Choosing the Right Incident Notification Tool for Your Incident Response Plan

Is your IT team ready to respond to an increasing volume of data security incidents? According to the 2021 Annual Data Breach report from the Identity Theft Resource Center, 2021 saw a record number of data breaches, representing a 68% increase from the year prior. The most recent Cost of a Data Breach report from IBM shares the Ponemon Institute’s finding that the average data breach is a $4.24 million expense, up 9.8% from the previous year.

Mattermost Playbooks How-to: Software Feature Development

For teams that follow a structured build and release cycle, having a reliable, shared workflow makes the difference between chaos and consistency. With every new feature in development the team needs to know what the specs are, how it fits in the roadmap, what the customer feedback was, where to find the repository, who is responsible for each step, and so much more.

Introducing xMatters New Integration with Everbridge Signal

When Russia invaded Ukraine on February 24, 2022, it sent ripples through many markets. Ukrainian car factories which supplied Europe were interrupted, oil and gas supply from Russia was throttled, and the supplies of steel, sunflowers, corn, and wheat were affected. Prices of sugar and petroleum surged, a threat of long-lasting high inflation emerged, and social unrest began to foment, with cyber-attacks coming both out of and going into Russia.

Mattermost Playbooks How-to: Release Management

Releasing software to users has become a sophisticated and intricate process that requires high levels of consistency and coordination. A release has to be built, brought together, documented, tested and deployed, which requires coordination of at least four separate teams and a generous handful of pipelines and other tools. Without a well-documented process things can get messy very quickly, causing stress for everyone involved.

Mattermost Playbooks How-to: Incident Resolution

Whether you’re part of a team managing SaaS products or a high-security digital workspace, sometimes Things Go Wrong and must be addressed with extreme care, professionalism, and predictability. For outages, data breaches, vulnerabilities and more, you and your team are juggling a variety of tools, processes, and rigid incident management systems. When the on-call pager goes off at 3 am almost no one has the ability to remember every step needed to kick off all the response workflows.

The Cost of Downtime: How Much Does an IT Outage Cost Your Business?

Life in the world of managed IT services is not without its pleasant surprises. Although we’re an industry of system builders dedicated to facilitating the smoothest of operations possible, downtime still happens. An unexpected system or network failure is not uncommon. In fact, it's inevitable. Even some of the world’s biggest companies can’t get away without painful outages.