Developer Guide to Customer Love Sprints
Join this livestream for a behind the scenes with the engineers who made it happen: 150 plus customer-requests were turned into enhancements to our core incident management and more across PagerDuty.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
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Cascading Failures Aren't Inevitable: Lessons from the AWS DNS Outage
AWS outages grab headlines because they affect millions, but the root cause often comes down to something invisible: DNS failures and cascading service dependencies. The complexity of modern cloud systems, combined with the advanced technology powering platforms like AWS, makes these outages particularly challenging to diagnose and resolve. The recent AWS outage proves one thing: you can't prevent every DNS issue, but you can create resilient architectures and prevent a single failure from taking down your entire service if you test for it.
SEV0 SF 2025 | Keynote: Humans, machines, and the future of incident response
Stephen Whitworth, incident.io CEO and Co-founder, kicks off SEV0 San Francisco 2025 with an opening keynote focusing on the future of incident management in an AI-first world.
Weaving AI into the fabric of the company | incident.io
At incident.io, we’ve spent the past year shifting how we work to incorporate the AI into both how we build and what we build. The result? AI has become a fundamental pillar of our company. This is the story of how we built reliable AI for reliability itself — reshaping how teams manage and resolve incidents. From early experiments to a company-wide culture of building with AI, this is how we’re redefining incident response for the future.
Replacing AT&T Email-to-Text with OnPage's Critical Alerting
When AT&T officially shut down its email-to-text and text-to-email service on June 17, 2025, a quiet but essential part of many organizations’ communication workflows disappeared overnight. Messages that used to be sent to addresses like simply stopped delivering. For teams who relied on those alerts to reach the on-call clinician, engineer, technician, or service lead — this created an unexpected and urgent gap. This wasn’t just a convenience feature going away.
How Can I Use Categories in SIGNL4 to Quickly Identify Alert Types?
When teams manage a high volume of alerts, it’s easy for things to start blending together. A system outage, a temperature warning, a network slowdown – without a way to quickly identify what’s what, it takes longer to triage and prioritize. Especially on mobile, scrolling through a list of similar-looking alerts can slow your response and add confusion during incidents.
BigPanda Acquires Velocity: Accelerating the Future of Agentic IT Operations
Today marks an exciting milestone for BigPanda and for the future of IT Operations. We’re thrilled to announce that BigPanda has acquired Velocity, an AI SRE company whose technology and team share our passion for transforming how enterprises keep the digital world running. Velocity brings deep expertise in Site Reliability Engineering (SRE) and major incident response, developed alongside some of the world’s most sophisticated technology organizations.
Why Agentic AI Adoption Is Accelerating in Europe and What Comes Next
Across Europe, the cautious optimism business leaders held towards AI agents has evolved into more widespread enthusiasm. What was once a curiosity is now core to how many European organizations operate, respond, and innovate. According to PagerDuty’s latest agentic AI survey, three-quarters or more of organizations in France, Germany, and the UK are deploying multiple AI agents. This growing confidence reflects a broader trend.
How to Choose an AI SRE Solution
The AI SRE landscape has exploded over the past year, with vendors racing to add artificial intelligence capabilities to their platforms. For engineering leaders evaluating these solutions, the sheer number of options can feel overwhelming. Some vendors are building AI-native solutions from scratch, while others are retrofitting AI onto existing workflows. Cloud providers are embedding agents into their ecosystems, and observability platforms are adding intelligence layers to their telemetry data.