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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Alertops Vs Jira Service Management: Why pay for ITSM when all you need is on-call and alerting?

Mar 26, 2025 By AlertOps In AlertOps

When an incident happens—your systems go down, a critical service fails, or your end users start flooding support channels—what you need is fast, reliable alerting and an on-call team that can respond immediately. But if you’re using Jira Service Management (JSM) for this, chances are you’re paying for a lot more than just that.

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AlertOps

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Opsgenie vs JSM vs AlertOps: Do you need a full-stacked ITSM platform or just alerting?

Mar 26, 2025 By AlertOps In AlertOps

If you’ve been relying on Opsgenie for real-time incident alerts and on-call scheduling, you’ve likely seen the writing on the wall: Opsgenie is being absorbed into Jira Service Management (JSM). For some teams, that may sound like a logical step forward. But for others, it poses a much more critical question.

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AlertOps

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An ultimate step-by-step guide on Zabbix Cloud Monitoring

Mar 26, 2025 By Tim Nguyen Van In iLert

‍ Learn how to set up Zabbix Cloud for AWS Auto-Discovery and receive critical alerts via SMS, phone calls, or push notifications. ‍ During the last Zabbix Summit, the company presented a cloud version of its well-known monitoring platform. We at ilert constantly see the growing popularity of Zabbix as more and more teams across the globe utilize it for their monitoring needs. To help users quickly adopt the new cloud version, we delivered this guide.

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iLert

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Building an AI incident responder

Mar 26, 2025 By incident-io In Incident.io

Join us for a deep dive into how incident.io is leveraging AI to build an intelligent incident investigator. Our guests, Ed and Lawrence, share insights on building AI-powered investigations that help teams to leverage huge amounts of data and signals to respond faster and more effectively.

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Incident.io

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How we structure on-call rotations at Datadog

Mar 26, 2025 By Laura de Vesine In Datadog

A well-structured on-call rotation helps you ensure the reliability of your services and meet your customers’ expectations by designating staff to respond to emerging issues. But the pressures of on-call work—such as long shifts, overnight hours, and dynamic situations—can compromise the well-being of your team members. This makes it harder for them to maximize service uptime during their on-call shifts and can limit the velocity of the feature work they do outside of their on-call duty.

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Datadog

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How to create an effective paging strategy

Mar 26, 2025 By Addie Beach In Datadog

Empowered engineers and effective tools are the foundation of incident management, and having a solid on-call process can help facilitate both. In practice, however, many paging approaches have the opposite effect, often overwhelming responders and increasing burnout. To create an effective paging strategy, organizations should focus responder attention on the most important issues and help facilitate a sense of ownership over them.

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Datadog

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How BigPanda maximizes the value of Event Intelligence Solutions

Mar 25, 2025 By Sam Osborn In BigPanda

Gartner recently released their 2025 Market Guide for Event Intelligence Solutions, and BigPanda was thrilled to be named as a Representative Vendor in this report. “Event intelligence solutions (EISs) apply AI to augment, accelerate, and automate responses to signals or events detected from digital services.

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BigPanda

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From Opsgenie to PagerDuty: Four Upgrades Worth The Switch

Mar 25, 2025 By Aatharsha In PagerDuty

Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially on maintenance mode – no new features, no innovation, no future – Opsgenie customers have an important choice to make: settle for basic ‘good enough’ capabilities baked into Atlassian’s JSM, or upgrade to a purpose-built platform that takes incident management seriously.

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PagerDuty

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Going beyond MTTx and measuring "good" incident management

Mar 25, 2025 By Chris Evans In Incident.io

Going beyond MTTx and measuring “good” incident management We’ve chatted with hundreds of engineering teams, and a pattern keeps popping up: everyone’s tracking MTTX metrics—MTTR, MTTA, MTT-whatever—but when you ask, “Cool, so what are you doing with that?” …you get blank stares. And honestly, fair enough. Time-based metrics are easy.

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Incident.io

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Feature Spotlight - Broadcast Groups

Mar 24, 2025 By xMatters In xMatters

While on-call groups are the perfect solution when you need the right person at the right time to solve a specific problem, there are times when you need to notify everybody all at once. Whether you’re sending an informational message about some upcoming maintenance or an emergency notification about an issue that could affect an entire office, broadcast groups enable you to notify large groups of people at the same time. They can contain more members than on-call groups because there’s no rotation or escalation schedule to work out.

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