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The latest News and Information on IT Service Management, Service Desk and related technologies.

ITOM vs ITSM | IT Operations Management vs IT Service Management | ITOM Made Easy 5/5

Jun 15, 2022 By Freshservice In Freshservice
In the modern enterprise, the terms IT service management (ITSM) and IT operations management (ITOM) are often used interchangeably. While they are both similar by nature, they have important differences as well. ITSM is focused on the development, delivery, and management of IT services. ITOM is more about the management of the processes that enable and govern those services. Effective ITOM seeks to optimize operational processes to achieve outcomes and meet or exceed metrics deemed important to the business.
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InvGate

Beyond Theory: Five Real-World Applications of ITIL Processes

Jun 15, 2022 By Steve Manjaly In InvGate
ITIL processes have been used for decades to streamline IT service management in organizations across the world. The processes ensure the highest quality of IT services and customer satisfaction without overstraining the resources or budget. Even then, reading about ITIL processes can be a bit daunting; the processes appear too complicated and difficult to implement. But the fact is, ITIL is a set of guidelines, not a set of rules or standards.
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InvGate

The Cost of Downtime: How Much Does an IT Outage Cost Your Business?

Jun 15, 2022 By Brian Hubbard In InvGate
Life in the world of managed IT services is not without its pleasant surprises. Although we’re an industry of system builders dedicated to facilitating the smoothest of operations possible, downtime still happens. An unexpected system or network failure is not uncommon. In fact, it's inevitable. Even some of the world’s biggest companies can’t get away without painful outages.
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Asset Infinity

How Small Businesses Can Overcome Asset Management Challenges?

Jun 15, 2022 By Asset Infinity In Asset Infinity

Asset management does not always mean repairing assets when they are broken. It is important that you have assets to utilize when it is required. Hence there are several asset management challenges that occur in the entire process. An organization faces lots of asset management challenges while using assets. What are those challenges? That we will discuss in this blog. So, without wasting any time let us begin! But first, let us know what asset management software is!

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InvGate

All About the SNMPwalk: What It Is, How to Run It

Jun 15, 2022 By Steve Manjaly In InvGate
As we know, asset management is one of the crucial elements in IT service management. To deliver services consistently and ensure a high quality of services, it is important to keep the devices and the IT infrastructure running smoothly. Failures in critical devices can cause costly service disruptions and therefore it is important to constantly monitor device parameters and maintain them regularly.
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Infraon

Here's why ITSM is a big deal in the manufacturing world

Jun 14, 2022 By Infraon In Infraon
As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still prone to failures and breakdown.
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servicenow

ServiceNow named worldwide AIOps market share leader by Gartner

Jun 14, 2022 By Lisa Wolfe In ServiceNow

I’m excited to announce Gartner has named ServiceNow the AIOps worldwide market share leader.1 We believe this confirms that ServiceNow® Predictive AIOps delivers on the promise of proactive IT. AIOps helps organizations drive resilience, efficiency, and proactive IT operations at scale. By distilling signal from noise, ServiceNow AIOps helps organizations better identify root causes and facilitate faster remediation.

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nexthink

5 Ways to Reduce IT Incidents Before Your Team Succumbs to the Ticket Backlog

Jun 14, 2022 By Katharine Dahl In Nexthink

If you talk to any Service Desk agent, they will agree there has been an explosion in IT tickets since the transition to remote and hybrid work. Even now, there are growing challenges preventing them from being able to reduce IT incidents. In the last year, average ticket volume has risen by 16% since the pandemic, stressing already overtaxed help desk agents. This increase in tickets has led to wasted resources, poor IT service delivery and frustrated employees.

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Getting started with Azimuth - a tool to help understand datasets and models in text classification

Jun 14, 2022 By ServiceNow In ServiceNow
In our previous video, you were introduced to AZIMUTH, an open-source software project from ServiceNow. Azimuth is an application that helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses. The application leverages different tools, including robustness tests, semantic similarity analysis, and saliency maps, unified by concepts such as smart tags and proposed actions.
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