Operations | Monitoring | ITSM | DevOps | Cloud

Do you make it a habit of connecting to the free Wi-Fi network at the coffee shop, restaurant, hotel, airport or even in-flight on the airplane to save on your cellular data minutes? Watch this short 2-minute video to see what happens if you connect to a wireless network with a malicious cyber threat actor performing Man-in-The-Middle (MiTM) attacks to unsuspecting victims.

Recently, we had the opportunity to hear from Charlie Betz of Forrester Research about the future of technology operations. He covered the shift from project-based work to product team orientation, the integration between DevOps and IT services and the ways in which the entire enterprise is getting value from investments in artificial intelligence. Check out some of the interesting questions and answers from the discussion and be sure to catch the full conversation in the video below.

As mentioned in Part 1 of this blog series, IT Service Management (ITSM) and IT Asset Management (ITAM) make a great combo to support IT’s overall plan to maximize operational efficiencies and improve service delivery experiences, while also optimizing compliance and cost. This post discusses the remaining three use-case examples: 3) Tackle Problem Assets with Proactive Management; 4) Effective Change Management; and 5) Complete Lifecycle Visibility.

The pandemic made Zoom ubiquitous. Everyone from preschoolers to CEOs use it to meet with others. Much of what we used to do by walking down the aisle, boarding a plane, or entering a classroom can now be handled on a Zoom call. Remote work has given rise to another trend: the fear of missing out (FOMO). At many companies, employees move from one Zoom meeting to another, forcing them to choose between Zoom fatigue and FOMO.

“We want to work remotely.” That’s the major takeaway from Ivanti’s just-released survey on the Everywhere Workplace. Nearly 2,000 consumers across the U.S. and U.K. responded. While most of them were abruptly shifted into remote work due to circumstances outside their control – and those circumstances were scary and confusing – there has been a silver lining. They’re happier at home.

Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.

With so many brands and competitors out there, customers have an extremely high expectation for your customer service and care. Having a great customer experience (CX) team helps with client satisfaction, retention, and referral. All three of these are at the bottom of the marketing funnel and are key to growing your business. To truly understand your customers’ expectations, you must diligently study your CX and pain points.

Welcome back! As we enter the halfway point of this five-part series, we’ll discuss Level 3 of the capability maturity model (CMM) and the role it plays in helping DBAs grow their organization and increase the functionality of their business. By now you should be familiar with the definition of CMM and the Information Maturity Model (IMMM). If you need a refresher, part one and two of this series cover the basics of the models and the overall benefits of following a maturity model.