Fast Track Video Series #7 - Getting started with BigPanda
BigPanda transforms millions of events into a small number of actionable alerts, no matter where they originate, on a first pane of glass. Watch this video to learn more.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Incident Management
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
How to enrich IT alerts and add context with Data Engineering
I see it daily in my role, IT organizations are paying for best-of-breed monitoring tools but struggle to tie the pieces together between these siloed systems. The wound of these silos is further punctured when incidents arise. Incidents are costly for so many reasons, like wasted company resources, potential revenue loss, customer satisfaction, employee burnout, etc. This is exactly why BigPanda exists, to apply AI to the complex problems IT operations, NOC, SRE, and DevOps teams face daily.
National Public Alerting Systems
National public warning systems are used by governments to warn and inform the population before, during and after a major incident. In this short video, we explain how and when national public warning systems are used.
Cell Broadcast for Public Warning
During critical events and major emergencies, cell broadcast is the quickest way to alert the public by sending messages to their mobile phones. In this short video we explain how the technology works to warn and inform the public, including an example of a cell broadcast alert.
Incident Response Playbook
In today's digital age, IT departments play a crucial role in maintaining the overall functionality and security of an organization. One essential tool for managing service outages and downtime is the incident response playbook. This comprehensive guide provides IT departments with the necessary processes and strategies to resolve incidents in a timely and efficient manner.
SIGNL4 Onboarding: User Invite & Teams Creation
The SIGNL4 customer Journey series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Todays video focuses on the step for Signup a new Subscription and downloading the Mobile app.
Time to Upgrade? Why Traditional Pagers Are No Longer Enough
When it comes to time-sensitive events, instant, reliable communication is key. In the past, pagers were relied on for quick communications as they allowed people to communicate on the go and without access to a landline. But today, the availability of cellphones has made the portability of communication devices a standard feature, and communication technology has advanced significantly, begging the question – What is the use for pagers today?
Runbook Automation | What It Is & How To Do It
Looking into runbook automation? We explain how runbook automation works, with examples and tips on how to use it to streamline your incident response process.
Create a service catalog that grows with you
When your incident response process is centered around a service catalog, responders are able to more quickly pinpoint the service or functionality that’s down, bring in the team or experts, and then get to solving the problem faster. Saving even a few minutes can have a big impact on decreasing the costs around incidents and outages, so having up-to-date service details at your fingertips can make all the difference.
Squadcast + HaloPSA Integration: Enabling Streamlined Incident Response & Alerting
HaloPSA is a modern and intuitive all-in-one professional services automation (PSA) solution, designed for service providers. HaloPSA’s cloud platform helps you manage your entire business, modernize customer experience and automate your service. If you use HaloPSA for PSA requirements, you can integrate it with Squadcast, an end-to-end Incident Response and Reliability Workflow platform, to route detailed alerts from HaloPSA to the right users in Squadcast.