Operations | Monitoring | ITSM | DevOps | Cloud

Imagine you are an on-call engineer, who receives an alert at 3 AM in the morning informing you that customers are experiencing high latency on your website, and are unable to shop. Being an Incident response coordinator myself at Sumo Logic, I can tell you, I don’t envy being that engineer. If this alert fired, this is what would likely follow: The biggest challenge is how to gather this information quickly, so you can decide whether to jump out of the bed or go back to sleep.

As we welcome Fall and such a transformational time of the year, we’re excited to announce a new set of updates and enhancements to the PagerDuty platform. From updates to Runbook Automation, ChatOps and Customer Service Ops Applications, to PagerDuty Community Events, users, and customers can.

With our latest Android app update (3.1., build 242) you will never miss a critical SIGNL4 alert again. Even if your phone is muted or in do-not-disturb mode, SIGNL4 can now make a lot of ‘noise’ and wake you up reliably when a major or critical incident occurs. Here is how it works….

On-call scheduling software modernizes the way healthcare administrators assign responsibilities to care team members. The software helps create an equitable workforce among care teams and eliminates manual errors during the on-call scheduling process. Administrators can set up digital schedules to contact the right clinicians at the right time. This ensures that on-call providers quickly resolve patients’ issues to improve patient experience.

The effects of climate change mean we’re increasingly seeing black swan weather events impacting our working lives. From wildfires and hurricanes to the ever-present threat of earthquakes, 2021 has seen its share of crises. This obviously raises serious questions for companies about the safety of their workforces. As a global company, PagerDuty has employees across the world. When a disaster strikes, everyone needs to have the necessary training, resources and tools to act.

Even with all the changes in consumer behavior due to COVID-19, Black Friday and Cyber Monday is here to stay. Social distancing measures that limited instore shopping in 2020 has only led more people to shop online, and this trend is expected to continue in 2021. Preparing your e-commerce website and business for the seasonal business surge around Black Friday and Cyber Monday 2021 is crucial.

Net at Work is a German IT company with over 100 employees that provides its customers with solutions and tools for digital communication and collaboration. Their product NoSpamProxy offers reliable protection against spam and ransomware, legally compliant email encryption and more. Customers of Net at Work are using it as a SaaS solution, and it is being monitored with the agentless network monitoring software PRTG Network Monitor from Paessler AG.

For retailers, uptime is money and issues can cost thousands of dollars per minute. With infrastructure comprising complex services such as payment gateways, inventory, and mobile applications, maturing digital operations is vital for ensuring services are always on and customers get the best experience.

Effective healthcare communication requires proper software and processes to ensure that the right person receives timely messages. Unfortunately, Divisions of Family Practice (DoFP), a large community-based network of physicians located in British Columbia, Canada, relied on a third-party answering service to connect long-term care facilities (LTCFs) with on-call providers.