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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

PagerDuty Becomes Newest AWS Software Partner to Earn Resilience Competency

Dec 4, 2025 By PagerDuty In PagerDuty

As enterprise system failures cost businesses an estimated $400 billion annually in lost revenue and productivity, PagerDuty announced it has achieved the Amazon Web Services (AWS) Resilience Services Competency in the software category - becoming one of the first AWS Software Partners to earn the designation. This achievement validates PagerDuty's ability to help enterprises architect, deploy and maintain mission-critical systems that can withstand failures and recover rapidly with minimal business disruption.

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From Noise to Notified: Making Azure Sentinel Alerts Actionable

Dec 4, 2025 By SIGNL4 In SIGNL4

Modern security operations are overflowing with data, and organizations rely heavily on Azure Sentinel alerts and Microsoft Sentinel alerts to maintain visibility across hybrid environments. From firewalls and endpoints to cloud workloads and identity systems, thousands of signals compete for attention every second. For most security teams, the challenge isn’t detection anymore – it’s action.

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Turning Incidents Into Insight: The Continuous AI Operations Loop Explained

Dec 4, 2025 By David Williams In PagerDuty

Modern systems generate enormous volumes of operational data. Yet, most incident workflows still treat every outage like a one‑off fire drill: an alert fires, responders scramble, the issue is resolved, the status page goes green—and the organization learns almost nothing from the experience. Meanwhile, the same patterns quietly repeat in code releases, logs, traces, and support tickets until they erupt into the next ‘unexpected’ incident.

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Postmortem of On-Call System Discrepancy

Dec 4, 2025 By Damanpreet In Spike

On December 4th, 2025, we discovered an issue where the person shown as on-call on the dashboard didn’t match who was scheduled in the calendar. When we started investigating, we learnt that this only affected schedules with weekly rotations or weekly layers combined with custom timings.

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Gemini 3 beaks OpenAI's long-standing lead in SRE tasks

Dec 4, 2025 By Rootly In Rootly

A major shift just hit SRE-focused AI. Gemini 3 Pro edged out OpenAI’s models and outperformed them across every single SRE task we tested. In this Rootly AI Labs episode, Sylvain Kalache and Laurence Liang break down.

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Shopify Cyber Monday outage - December 1, 2025

Dec 3, 2025 By Colin Bartlett In StatusGator

On December 1, 2025, Cyber Monday, the biggest online shopping day of the year, Shopify suffered a widespread outage that left many merchants unable to access their stores or process orders. At a time when every minute of uptime translates directly into revenue, the disruption caused immediate concern across the ecommerce community. StatusGator detected the issue within minutes, sending an Early Warning Signal 10 minutes before Shopify published its official acknowledgement.

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Introducing a More Flexible On-Call Schedule

Dec 3, 2025 By Kaushik In Spike

Today, we are introducing some new on-call features: Add Gaps to on-call, Scheduled Layers, Handoff Days, and more. Flexibility in on-call schedules has been the single focus point in this release. These features give you much finer control over when people are on-call, how handoffs work, and what your schedule looks like around holidays and time off.

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The hidden costs of immature incident management #sre #devops

Dec 3, 2025 By Rootly In Rootly

Learn more: https://rootly.com/blog/the-hidden-costs-of-immature-incident-management

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AI agents just got smarter thanks to PagerDuty + AWS

Dec 2, 2025 By Hannah Culver In PagerDuty

We are on the ground with AWS and announcing innovations that give customers more powerful AI agents for incident management. These new and improved integrations bring PagerDuty context into the AWS ecosystem for faster resolution and more connected data across the business. And, with our new competency, we take this a step further by codifying these best practices into our joint customers’ day-to-day operations. Announced today, here are some of the highlights.

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OnPage Introduces Multi-Language Mobile App Localization on iOS & Android

Dec 2, 2025 By Ritika Bramhe In OnPage

As organizations continue to adopt OnPage across regions and operational environments, providing an experience that feels natural and intuitive for every user has become increasingly important. Clear communication is essential in time-sensitive workflows, and being able to use the app in one’s preferred language supports clarity, confidence, and consistency. To support our growing global user base, OnPage is introducing multi-language localization across its mobile applications.

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