Operations | Monitoring | ITSM | DevOps | Cloud

DevOps pipelines generate massive amounts of data. To maintain the stability and speed of application delivery, operations leaders must analyze it quickly and continuously. But how can they keep DevOps — and their business — agile? Gartner’s “Augment Decision Making in DevOps Using AI Techniques” provides, in our view, the answer for operations leaders to make precise data-driven decisions and automate actions for rapid application delivery.

Reducing alert fatigue starts from your monitoring platform - setting the right thresholds to trigger alerts and understanding which of these are essential to be sent into your on-call platform is a start. This post outlines some of the best practices that help you reduce alert noise and improve your on-call experience. The word noise implies something unpleasant and unwanted. You combine that with on-call and it adds a factor of annoyance to the already overwhelming process.

The COVID-19 crisis has proven to be a challenging time for IT support teams and managed service providers (MSPs). It hasn’t only left these organizations in a vulnerable position, but also in a state of uncertainty as to what may be in store for them. OnPage interacts with current and prospective clients ranging from large businesses to small and medium enterprises (SMEs).

The sudden shift to remote work caused by the global pandemic has forced IT Ops pros to quickly adjust in multiple ways to maintain the uptime and stability of critical digital services. Amidst this crisis, AIOps has emerged as a lifeline, as it facilitates remote collaboration, streamlines incident management, and accelerates detection and resolution.

At iLert we are big friends of dogfooding as we love to take our features and check out any way possible to hack or integrate them. We have launched the auto-raise feature for support hours in early 2020 and they really are a fancy way to setup wake-up calls in the morning.

We’re extending iLert’s reporting capabilities with detailed incidents reports.

For many of us, “working” is incredibly difficult right now. That’s true at the organizational level, where maintaining business continuity and accounting for changes in customer needs are even more critical. But it’s also true at the individual level, where the sudden shift to working from home has jolted us all into working in new ways, and made virtual collaboration an essential part of each workday.

Our April update is BIG. It introduces emergency alerting to reach you entire team. We hope this will be a bit of humble support to your organization in this Covid-19 crisis. The core of this release is the new signl center, the new place to track alerts and their delivery in real-time, to see incoming events and how they are processed. You can now send emergency alert to your entire team with a single click.